Family Care Specialists Medical Group 1701 East Cesar E Chavez Avenue, Los Angeles, CA 90033

"My family and I have been coming to this medical group (Montebello Office) for several years now and the treatment has been nothing but the best! The providers and staff are awesome, very professional, polite and helpful. I definitely recommend this doctors office."

"I was referred to this office back in November of last year and I called to make an appointment but the next available appointment was in March 2024 I had no other options so I accepted it. Yesterday I received a text message to confirm my appointment and a link for early check in and my appointment was again confirmed this morning before I arrived. I called to let them know I was a couple minutes late because I was lost and the front desk again asked me who my doctor was and I proceeded to let them know it was Alireza the woman on the phone said no problem I have 15 mins grace period. So when I arrived I went to check in and I was told that they called all of Alirezas patients to let them know he wasn’t going to be seeing patients today and the next available appointment would be until July. I politely declined and will be going to the emergency room. Staff needs proper training they’re playing with peoples health and lives at this point."

"Omg! If you need to schedule an appointment for your baby’s immunizations it’s best to WALK-IN PERSON! All ladies at the front desk refuse to pick up telephone calls. I had called them at least 4 times, and on one of those calls they just picked up and HANGED UP THE CALL!! I had to literally drive there in person while at the same time calling their offices for the 5th time, of course no one answered and upon my arrival at the medical offices Suite 230 was completely empty with no patients. FRONT DESK LADIES PLEASE DUE YOUR DILIGENCE AND ANSWER THE PHONES AS PART OF YOUR JOB DESCRIPTION! If you don’t like your job then look elsewhere! ——"

"Medically speaking, the doctors at the clinic really do care for the patients. However the office staff is subpart, meaning they're there but don't help much, some not all, have an attitude, calls don't get answered, phones ring and ring and nothing. Several occasions I've called, been placed on hold for 10, 20+ minutes just to be hung up on. Call again just get back on the cue. In more than one occasion I have driven to the office while on hold, with the call still on the cellphone, and the answer is they're busy, even though a couple of the people in the front desk are clearly not picking up the phone. Paperwork and bureaucracy are taking the best of this place. So sad..."