California FAIR Plan Association
725 South Figueroa Street, Los Angeles, California 90017
About the Business
The California FAIR Plan Association is an insurance agency located at 725 South Figueroa Street in Los Angeles, California. This institution provides essential property insurance coverage for those who are unable to obtain it through traditional means. The California FAIR Plan Association offers insurance options to homeowners and businesses in high-risk areas, ensuring that they have access to the protection they need. With a commitment to fairness and reliability, this agency serves as a vital resource for individuals and communities across the state.
Photos
Contacts
725 S Figueroa St Suite 3900, Los Angeles, CA 90017, United States
Opening hours
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews
"Horrible! They have not posted our first two payments and threatened cancellation without notifying us. Luckily, our broker contacted us. We had to lay out another $500 to avoid cancellation due to them not posting our payments which were on time! Now on hold for hours...again! The story continues...we finally received a 1/28/24 cancellation notice in the mail on 2/5/24! Good thing our broker contacted us on time to avoid a cancellation which was already paid. We paid the balance now in full so that we did not have to deal with them again for the year!"
"*This is from the perspective on an insurance agent.* CFP NEEDS to get their act together and get their Customer Service Department back. 5 hours waiting on hold to reach a representative? No responses EVER to emails or any other kind of correspondence? Invoices not being sent on time to clients for renewals and then their policies being cancelled because of it? This is not okay! Not to mention all the technical issues and errors in the new policy servicing system. PLEASE fix these issues and get us back to when we were actually able to call and speak to someone for help. PLEASE fix the online portal so that we can appropriately service clients. The amount of problems this has caused so many different agencies/clients is INSANE."
"Good luck trying to get through to them I have been trying for the last three weeks. Even have tried on Saturday since they opened up Saturdays for a limited time. How do you get ahold of them if they never pick up? Over three hour holds."
"I understand they were not prepare for the outstanding amount of application they will be receiving. Having said that, Its been more than a couple of months, they hire people but the hold time is longer than 4 hrs. Then I was told they can only help me with two files because they have a lot of calls and to call back. I said "No" I am not going to be on hold for another 4 hrs. ridiculous! Endorsements are taking way too long, I lost clients because of the service. I have two quotes going on 45 days, YES! 45 days. Spoke to the supervisor and all they do is send a "rush". yeah right, straight to the trash. A rep told me "Well you can be working on other things while you wait". because I am just sitting here picking my nose? rude. Get it together California Fair Plan. Update: I called again for a different problem and I am at 6 hrs and 30 mins Another update of today's call: after close to 7 hrs waiting while I was speaking the person cut the phone call. This is insane, I cant image when it comes to paying out for a claim."
"Vile and pointless insurance for the desperate when all other options are exhausted. Waited on hold for 3 hours and 51 minutes to get no help. Not even a glimmer of customer service when I tried to give them give them the information they needed from me. They even sent me a letter asking for it, to the wrong address. Yes, you got that right. They told me they needed contact information, so I gave them my phone number and address (an intermediary had provided outdated information from the turn of the century). They wouldn't take it. Actually refused to take it. I had to email it they said. Which I had already done, and had received no response. Now, it's been a week and no response. I'm not even sure I have insurance anymore and I don't have another 3 or 4 hours to spend on hold again. But what's a customers stress and anxiety when you've already got their money? And by not taking my information they've got grounds to not renew our policy. Convenient. They should be ashamed to even get a star, there should be an option for no stars."
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