Optum - Los Angeles Urgent Care

"2023 staff is nice but so very slow.. waiting over an hour since my scheduled appt and showed up 30 min early.. 2021 review: Staff seems nice. Arrived, only 4 people in the waiting room, all patients since they only allow patients in, unless it's a minor, understandable during covid. Waited 1.5 hrs just to be put into a room, still waited a while to see a doctor. They have seating outside in the parking lot structure (soo hot though) and a porta potty as well. They validate parking and usually have available parking, thankfully. Update: back again for the same issue.. and been waiting at this point 1.5 hrs again.. only 3 patients this time. Last time was in the morning, Friday. It's Monday, evening same issues. They are just slow, very slow!"

"Be aware, this clinic is a scam. They do not provide breakdown of service that is provided here. On top of that if you do not have insurance be prepared to pay $100 dollars to start with on follow up visits. Front desk ask patients to call billing department on treatment that was provided there, because they do not have access to your records two days prior. BE AWARE!!!!!"

"The healthcare workers here are amazing. From the check-in staff to the lab technician, everyone other than the physician I saw was very sweet and compassionate. Tammy went above and beyond to make sure I was comfortable while I waited to see the doctor. She brought me a heated blanket and consistently reassured me that everything will be okay. As for the physician AIMI, she wasn’t rude, but there were zero compassion. Very matter of fact. I was being seen for lumps in my breasts and afraid I might have cancer and she was very nonchalant about everything. Came in, asked questions, ordered an ultrasound, came back, read the results and told me to follow-up with my primary. No compassion whatsoever about the state I was in."

"Took my husband here because they stay open until 11pm. The parking lot is actually very spacious! Due to Covid, I had to wait outside (I opted to be in my car) and that was not bad until I had to use the restroom. I wish I could have been let inside but I managed to hold it until my husband came outside! I was entertained by the 2 rats that run around the parking lot. I watched them for 3 hours while waiting for my husband. There is one really fat one with a crooked tail and one skinny and super fast one. My husband was seen pretty quickly (at 8:15pm) but it was the test results that took hours. He told me all the nurses and doctors were super friendly! Five stars for their care!! The area isn’t the safest but I felt pretty safe in the parking lot. There is enough lighting and traffic coming in and out. Seems like a lot of people Uber."