Dermatology: Palo Alto Center: Palo Alto Medical Foundation

"Front desk service is rude and unprofessional despite having good doctors around here! Please consider improving the front desk service as the staffs there are not helpful or welcoming at all."

"Whenever I go here sth is lacking. The phone conversation for appointment scheduling is usually friendly. But, when you go there, often Dr.’s are uptight and hard to communicate or front desk is rude. Take it easy people, there are more important/critical fields."

"Terrible Customer Service Despite Exceptional Doctors I had a truly horrendous experience with the customer service at this dermatologist's office, which is disheartening considering the exceptional doctors and their remarkable track record. Despite the doctors' expertise and impressive results, the scheduling process and overall customer service have been abysmal. Today, I interacted with Jasmine, a representative from the customer service team, and her lack of empathy and unhelpful attitude made me question ever returning to this facility. The constant hurdles, delays, and lack of responsiveness have overshadowed the brilliance of the doctors. It's with a heavy heart that I write this review. While the doctors are exceptional, I strongly advise against becoming a patient here due to the distressing customer service experience. Save yourself the frustration and seek alternative options where the doctors' exceptional skills are matched by competent and compassionate customer service. In summary, the customer service at this dermatologist's office was terrible, despite the exceptional doctors. I will not be returning as a patient in the future."

"First rate! Elaine Mina who is the Clinical Manager at the Dermatology department of the PAMF in Palo Alto is outstanding as are Dr. Jubin Ryu and Dr. Roger Lee."

"Dematology was able to see me on very short notice and I had an useful meeting with Dr Lipton that included treatment options. My experience? A very good one."