Sutter Pediatric Urgent Care - Palo Alto
795 El Camino Real Lee Building | PAMF, Palo Alto, CA 94301
Hours open
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM
Sunday:
8:00 AM - 8:00 PM
Photos
Location & Phone number
About the Business
Sutter Pediatric Urgent Care in Palo Alto is a trusted healthcare institution located at 795 El Camino Real in California, United States. Specializing in pediatric urgent care services, our dedicated team of healthcare professionals is committed to providing high-quality medical care for children in a timely manner. Whether your child is experiencing a minor illness or injury, our experienced staff is here to help. With a convenient location in Palo Alto, Sutter Pediatric Urgent Care is here to serve the healthcare needs of your child.
Reviews
"They accept patients in the emergency room by appointment, however they reject patients who need care only because they have not been able to get one. There are never appointments available online. Anyway, how is it possible to schedule a fever, a fracture?. I went with my daughter, who has fever, from one urgent care to other because the reach the capacity at 5pm, nobody was at the waiting room at Mountain View, however they recommended me to go to Palo Alto, finally they reject us again because they reached as well the capacity. Very disappointing experience. Little kids do not deserve to be treated like that."
"This is a review of the urgent care and the pediatrics primary care group. When my baby was born, we were told they took my insurance. For 4 months, we never received a bill and the office managers assured us everything was fine and insurance billing was completed. Fast forward 4 months and now i have a bill for $4,000. The practice lied to us and continued to schedule us for appointments and reassured us insurance was covering everything. When we spoke to our insurance company regarding their lack of payment, they were shocked to find out that ALL THE LETTERS they sent the practice explaining how nothing was covered was withheld from us. Not ONE TIME did the secretaries say "something is wrong, we need cash payment." THIS IS FRAUD. No one will answer our phone calls. Managers are always on lunch break, even when we call multiple times in the afternoon."
"Have had a consistently terrible experience here. The doctors by default prescribe oral steroids to toddlers. To quote Dr. Ngo during our last urgent care visit, “I want to prescribe Prednisolone to see if it works.” (In spite of mentioning that it did not work the last time for the exact same symptoms). If you don’t know what the correct medication is, refer us to a specialist. Babies are not to be experimented upon."
"Dr. Ty was amazing. Making me feel better and comfortable. Nurse Nancy was so helpful and took care of my first needs. Nurse Michelle was quick with my blood work and results. The entire team was amazing. Thank you all for making me feel better quick. Thank you team for being great and prompt."
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