CVS

"Quite often this pharmacy does not have enough of my prescription. They give me the few they have and then I have to come back whenever it's ordered and pay for the remainder that they already owe me"

"Yesterday I was in the store to use the picture maker with the scanner. I am disabled- I walk with a walker, a service dog, and I have to wear head phones. I couldn't get the photo to scan, so I raised my hand, and the nice man with the arm brace, who has been there since the 80's, was helpful. I don't know his name, but he came right over and helped me. \When I was done with my printing, I brought my receipts to the front counter and gave them to the clerk named Jose. He argued with me, yelled at me, I couldn't understand what he was saying. I had to sit on the floor while he took my prints out of the machine. He was rude and not helpful. I simply told him I didn't need a BAG. Next thing I know he's trying to hand me the photos So I said I'd like an ENVELOPE, and he said I said I didn't need one. Apparently he doesn't know the difference. I know it's a tough job. I have worked many retail jobs over the years. However, there is no excuse for his behavior. Employees like him should be fired!"

"The pharmacy team and entire store team are always friendly and open to help. I appreciate thier time. I have noticed at time staffing seems low but I have always been helped in a quick smiling response. Love this store"

"I have too many incidences that have happened at this CVS in Clairemont Square the manager whom I have spoken to. Apologies with no improvements. How many times do I have to go through the incompetence of the staff not following procedures? To get the wrong medicine or someone else’s. This was the last straw for me. Something needs to be done because obviously it’s not working and it’s only getting worse. I really don’t like giving bad reviews. I always give the person the benefit of the doubt but after so many times you just have to say something needs to change And I’m not the only one that feels that way. And again today I had tried to get another one of my eyedrops for glaucoma I have had for six months and was told that it was not available until October 16 when I asked him a 10 ml bottle was a six month prescription and he could not answer me and then said OK we can refill it. Something definitely needs to change."

"Update:3/10/2019- the grab and go drink area is always covered in sticky exploded drinks like clearly it’s been going on for a year and yet still it happens and no one cleans it up. The manager of this store has had to see this doing his department sweeps I’m sure so what’s the deal. I have managed grocery retail and this would never be acceptable from my employees honestly this place is a joke. Update 03/2019- Just went to checkout at this horrible store and Gus who was working at the cash registers was so rude. My self checkout had a issue and he is quote said “well call that lady over there” and continued to point off in a random direction of the store. So I said “well then you call her to come help me” he continues to yell across the store “ hey (can’t remember the name ) come over here then turn to me and says “see that wasn’t that hard” then thankfully Jose comes over to diffuse the situation and helps me finish and check out and get on my way. However I have had issues with Gus before at this store he has poor customer service and needs to be coached more or possibly let go. Update: still a horrible CVS now the one perk thy had which was express check out Is broken. all but one of the four machines work and it’s been that way for weeks. This Store gets more and more dilapidated each day. The worst CVS I’ve ever visited. I have visited multiple times and I always receive Very extremely poor customer service. This place always has items not properly stocked, one week they have the product the next they don’t. They also have the Ability to accept Apple Pay/Samsung pay but always state “it’s not working” this CVS is an absolute drab mess and I’m upset to know that they even have the right to carry the CVS Name. I live close to this store but it may be better to start taking my business to another convenience store. I prefer CVS but this specific store is making me think other wise."