IKEA

"ZERO STARS. I received a $10 off coupon for my birthday and used it to buy two large IKEA 365+ glass food containers online, to be shipped to my house. When I received them both glass containers where shattered -- they were poorly packaged. I went to my nearby IKEA store today to exchange them but was told I could only get a refund. That was not acceptable to me because I would then lose my $10 birthday coupon. I was told that was the only option and I should buy two more and talk with the cashier about it. OK -- fine. I talked to the cashier about my $10 coupon and he said I needed the original coupon, which I did not have. So, I ended up paying $10 more than I should have for these items. VERY bad customer service. ADDENDUM: I did the IKEA online chat to see if I could get resolution--I asked that the $10 gift coupon be reissued since IKEA took it away from me. That was a no-go: “I am so sorry to inform you that but I a not authorised, so that is why I would suggest you to please visit to the store.” Again: ZERO STARS for customer service."

"Great furniture, great food, cheap entertainment. The parking lot is massive, but somehow you really have to search for a spot everytime you go. If you're able to, I highly suggest parking in the very back, you will get more luck there. The entrance is very clear. There are bags to put purchases in immediately after entering. There is an elevator to take you to the second floor if you are handicap or with stroller(or just needed. It is on the left, past the children's area downstairs on the right. If you immediately walk in and go to the right after entering the building, there is bathrooms and the entrance to the food court where they sell frozen yogurt, hot dogs, pizza, cinnamon rolls, etc. The food is subpar, but for fast, cheap food, it's okay. The frozen yogurt is excellent. Upstairs is the food court. A meatball meal with everything will cost you $9.99, but you can buy anything as a side and it will run you less. The desserts are A+, and there's plant based options if you don't eat meat. There are wraps, salad, fish, meatballs, mashed potatoes, etc. There is a self serve drink machine, as well as bottled sodas and waters. The cafeteria to eat is large, and very much school lunch cafeteria style. Real silverware and napkins are available. Allergens are clearly stated for each item. The layout is long, but easy to navigate. You pick out what you want in the show rooms, then go to the warehouse to pick up your items. For the easiest way, I highly recommend taking a picture of the tag of the furniture you want, as it will say where to find it in the warehouse. If you don't, it is still easy to find your items using the kiosks located in the warehouse. The items are labeled in aisles and what row in the aisle. The system is easy and well made. There is a section for "as-is" items right before checkout. Here you can find discounted furniture, textiles, Home decor, and plants that have been marked down for ware and tear or returned items. Always worth a browse. This store is well maintained. Bathrooms are clean and stocked with toilet paper and soap. The workers are friendly, and very helpful in finding items or directing traffic in the store. 9/10."

"This is one of the coolest Ikea's I've been to. Palm trees neatly placed around the parking lot, and the exterior design has a lot more yellow than other Ikea's I've been to. By the way, this is the only Ikea in all of San Diego. It's really cool that it's across from a Costco. There is endless parking here but it still manages to fill up, especially on the weekends around lunchtime. The actual Ikea is pretty typical, it has the same layout as others."

"Not a regular customer because it is a drive from our place; but when we go, we are always thrilled and never leave empty handed. Loved the showroom style. One gets ideas on how each piece of furniture fitting together. Pick up the desired items at the self-serve aisles and bring home to play with the new toys by putting them together. Before leaving, we always stop at the cafe or food section to bring home some yummy meatballs or herring. Ample of parking."