Kimpton La Peer Hotel

"I had the best experience with the politeness, friendliness, and professionalism of the staff here. I came to make a brief visit in the area and meet friends, and the Kimpton La Peer hotel provided a welcome, polished respite from the busy streets. I was impressed by the front desk staff in the evening who were very attentive and helpful as we got our cars. The kindness of Amani was off the charts (I may have misheard their name as Amari or viceversa) but they really helped me out with local directions and just a great friendly attitude. Please give Amani a raise for curtesy and friendliness! I know where to go when I want to visit West Hollywood now!"

"Great hotel and location. Beautifully designed, the beds are super comfy and is in a great location. Staff was super friendly and nice. Special thanks to Andres and Mykayla who helped me thru the check in process and were constantly willing to assist. Nice safe area, walked to all the restaurants and bars. Would stay here again"

"Spending a couple nights here with some friends. So far we’ve spent one night here and there is nothing really 5 star about this place. The lobby is nice but it sort of ended there. Upon checkin, our experience kinda went downhill. We got there a bit before 4pm so had to wait for our room. Which was fine but the person checking us in was a little aggressive and told us we were asking for too many accommodations when we requested we get two rooms on the same floor facing the courtyard. Even though we said we didn’t mind waiting for them until they could be cleaned. Fast forward to actually being in the rooms, there’s no coffee or tea or coffee maker, no complimentary bottles of water and the walls are paper thin. Literally no insulation. We could hear our neighbor coughing, snoring, talking, everything. The people on top of us sound like a pack of elephants. From 4am til about 8am there was non stop noises of thumping, furniture moving, people running back and forth etc. we called the front desk to see if anything could be done which led them to tell us it was babies running back and forth. If a 5 star hotel cannot insular the footsteps of a baby, it should not be a 5 star. The solution was to let us know they’d be checking out today or have us pack up our items and move us at 7am to a different room with a view of a building to take our chances that the guests above us were not as noisy."

"Do not stay if you plan on valeting your Tesla. Stayed using our AMEX benefits and enjoyed the experience. Lovely welcome upon check in with an upgraded room and early access. Our room was spacious, no issue with noise though the stopper in our sink was broken so we did have to get an engineer to fix it. We received a nice welcome gift of small snacks and a water bottle. However, our rating is due to our issue with the Valet. We drove our Tesla up from San Diego knowing we’d need a charger. We contacted the hotel about a month in advance stating this need and asking if they have the ability to charge. Through 2 messages, they simply said as long as you valet ($65) we will have chargers available. Upon arrival, they informed us that they could not charge a Tesla due to the need for an adapter, which is quite surprising for a LA-area hotel. We’ve never had issues previously. Had we not contacted them previously with this request, I would be more understanding of our responsibility in needing an adapter. This could have been avoided with better communication."

"I don't like leaving negative reviews for Kimpton because I have been an inner circle member for about 10 years, spend 95% of my travel nights in Kimpton hotels, and consider myself family. I have stayed at this location before but something is definitely off. I read some of the most recent reviews and they are right - this hotel no longer has a 5 Star feel at all. When I checked in the atmosphere felt off and the employees seemed uncomfortable when the managers were present. I really couldn't tell what it was and I don't know which level managers they were but I could tell when two of them came out the vibe changed and the air was so thick you could cut it with a knife. The managers also seemed very uninterested in the guest, and were very dismissive of the workers. I had a very uncomfortable feeling within myself and I felt uncomfortable for the people who were receiving this behavior. I tend to have friendly chats with the people I encounter at Kimpton hotels because I've spent hundreds of nights in their hotels and consider myself family. But these employees seemed hesitant or something, and the managers just seemed very indifferent to everything that was going on. I could tell they were trying to do their jobs but I am a retired organizational development consultant and it was very clear that something is amiss in this organization. I did not feel that on my previous visit back in March at all. So whatever changed, you all should consider changing it back."