The Saguaro Palm Springs 1800 East Palm Canyon Drive, Palm Springs, CA 92264

"Not great. Not great at all. Our sheets had glitter in them. An indicator that the sheets were not clean. Our room was not ready at check in. We had to wait an extra hour. Then at 11pm when we pulled back our sheets- dirty. They had already reduced our rate because of the late check in. When I called the desk they wanted to reduce our rate again. I said no. I asked instead for someone to come change the sheets. That took another hour, although I think that at 11pm at night they probably only had one housekeeper on staff, so understandable. Then at 4am our AC started making horrible noises. And that was it. I called around, found another room at a different hotel that would let us check in immediately. We then went to the desk to see if they would refund our stay. Much to our surprise, without any problem they refunded our entire stay. Which was great. But also very telling, I have to believe that unhappy guests are common, and they are just instucted to throw money at it."

"Nice hotel and pool area is very nice. Felt a lack of privacy in my room at night as I was on first floor and the curtains did not provide enough privacy from outside. Had to turn lights off otherwise anyone walking by could clearly see us. Also, this hotel is sneaky and will charge you an amenity fee at checkout. So if book with a third party, be aware of this sneaky tactic."

"Nice amenities. Restaurant is excellent. Pool area is nice. Fun for a girls weekend. If you are booking a hotel based on room amenities…look elsewhere. Our room had obvious evidence of water intrusion on the ceiling from the wall a/c unit. Also first hotel where I’ve stayed at where you put the do not disturb sign on the door and they tap on your door at 9am to bring you keurig coffee pods? Don’t remember asking for that. Overall, they could frankly just do better."

"I've been here several times now. I adore the minimal yet fun decor in the rooms. During my most recent stay we ordered room service from the restaurant El Jefe. The tacos and corn were outstanding! The pool area is the true star of this resort though. The pool is huge and is heated to the perfect temperature for an evening dip. There's 2 hot tubs and cool music playing here. This area also features some hammocks and yoga classes. I will be back here the next time I'm in California. Thanks Saguaro for a wonderful experience!"