Dr. Sapna P. Patel, MD 1230 East Arrow Highway, Upland, CA 91786

"My family loves Dr. Patel, her NPs and all the staff in the upland location. Been coming here since she saw my son at pomona valley in 2018. She told us he was going to be tall and 5 years later he is TALL! They're phenomenal. Never have to wait long, kind, caring and most importantly thorough! I highly recommend her practice to anyone."

"We just moved to this area and was assigned this Dr.Sapta Patel. We have been here 2 times, both times had to wait 1 hr even tho we arrived 10 mins before our appointment. The 2nd time we had at our appointment at 2pm it was pouring, well we arrived earlier and the let us in at 2pm. There were 3 moms with our kids waiting outside in the cold, and one had a new born, Yes they they their lunch break but especially when it is raining they should take turns like any other places....how can you be so inconsiderate and have ppl special kids outside. My appointment was at 2 and they saw my child at 3pm I don't even know who the Dr is, because her team sees my daughter.... We needed a form to submit to school and we had to go pick it upand pay $5, not a problem for the $5 but usually the Clinic can send this form via email....well not them... We are switching Drs, not happy with their service at all ."

"I've been trying to make an appointment for my 3 children for 2 months, they're in the wrong office or they don't have my appointments together and I've been there 3 times and for one reason or another it doesn't happen, my respects to Dr. Pattel but the organization is very bad. of those who give appointments"

"I took time off work and pulled my son from school only to sit in a packed waiting room and be told that I didn’t even have an appointment, which I had made Monday. The only thing the front office could offer was for me to stand around for who knows how long to wait for a manager who couldn’t be found. I finally left because the staff was so unprofessional. Ms. Patel has been with my son since birth, and pretty much the only thing I’m gonna miss about this place. Hopefully Ms. Patel gets professional people who know how to do their job. Thank God we’re switching insurance. Not only that they take forever to answer the phone and clearly can’t even schedule appointments the right way."

"If you can go somewhere else, do it. You will spend two hours waiting when you visit. They overbook patients and it takes a long time to be seen. Lately they don't answer phones and ask you to send a text which they never reply to. Staff is always changing due to being overworked."