Quest Diagnostics 1399 East Foothill Boulevard, Upland, CA 91786

"Special Thanks to Andrea the nice person who took care of me today. Very professional and knowledgeable and fantastic patient skills plus she had the "lightest touch" with a needle. I didnt feel it go in AND she got it in the right place without "digging" Very friendly and I was in and out in less than 3 min from the time she took me inside until all was finished and I was back in the Lobby on my way home. FYI there were lots of people who hadnt mastered the "check in software" today and 2 other staff were doing their best. Thanks to them also for their guidance and patience."

"First and last time here. Never will be coming back. Richard was extremely rude! My dad received a lab slip late in the day and one of the tests required him to be fasting but the nurse at his Drs. office said he didn't have to be fasting seeing as it was already late in the day. The young lady that drew my dad's blood went to ask her coworker if she can still draw him for those tests even though my dad was not fasting. The co-worker Richard said NO. My sister tried to explain to Richard that the nurses told us he didn't have to be fasting when he so rudely interrupted her and said "We can't draw blood for the test if he's not fasting" Again my sister tried telling him that the nurses at his doctors office that gave him the lab slip knew he wasn't fasting and said it was OK. But Richard didn't even let talk, he cut her off saying " We can't draw his blood if he's not fasting regardless of what you want the results to be!" My sister said "I didn't say anything about what I want his results to be" and with a raised voice he said "Yes you did, you just did!" My sister just said ok that's fine. Just to get him to stop talking."

"The wait is ridiculous every time I come here WITH an appointment. They must be understaffed or something, the wait room is always packed with everyone wondering why it’s taking so long."

"My doctor sent me to do some tests at Quest. I went without an appointment and there was a 3 hour wait, I decided to wait because they said it could be in less time. There is no one in front to attend to the public, you only register yourself at the machine. I saw that there are many people who don't know how to do it and there is no one to help you. After 2 hours they called me and told me that they did not accept my insurance. Because there is no one in front to give instructions to people, I would not have wasted 2 hours of my valuable time. There was an older man who just had to leave his specimen analysis bag and they made him wait 2 hours too, there are only 2 people who draw blood for so many people. Everyone checks themselves at the machine and no one comes out to serve you, the worst place there is, bad service, I will never go back there again."

"I came in to schedule an appointment for a lab I was referred to by my primary care physician. I walked in & was told they were “Too busy” to schedule me an appointment & I need to call their 1-800 number or schedule one online. Very unprofessional & uncaring attitude towards patients. Would recommend you go elsewhere."