Mercy Medical Group - Big Horn, Primary and Specialty Care

"You have a stress test appointment scheduled 2 months in advance. They never confirm the appt. When you call to confirm they tell you oh that appt was cancelled a week ago and if you want a stress test we will put you on a list and if/when we have a tech we will call you and you have to get there within their time frame@!! This is horrible and stressful!"

"Had an appt for a drug screen and physical for a new job. The receptionist Lessly Munoz was very rude when I walked in, and continued to talk smart mouthed to me when I was asking questions. I’m not sure if it was because of the color of my skin, because there were other people in line different race but she did not talk to them the same as she did me. Either way it was definitely a horrible experience by far & I will not be returning back for any services. I drove 35 min to this location when there was an office 10 min from me, because all of the other locations were booked."

"The office staff here is absolutely terrible! There have been several times I have called and left messages that have been marked as “urgent” and I won’t here back from anyone for days. If you have a problem with a medication refill, you have to be the detective to figure out what needs to be done to solve the problem and it will likely take days if not weeks to resolve after several follow up phone calls. I love my doctor and the PA I see here, but wish the follow through and knowledge of the staff was better. It’s really bad!"

"If there is a zero or negative, I would rate Dignity Health as such. Especially the Big Horn location. There customer service is worse than a fast food restaurant. The front desk was very unhelpful. They canceled my appointment the day before. When I ask for a different specialist to reschedule my appointment with their response was "there is no other doctor, that they only have one specialist for the whole Mercy Medical Group." Which I know was a lie. When I walked into the front to check in, they were just talking about personal stuff. It was already hard for me to get my appointment and for them to canceled it the night before was very unprofessional. The front desk have the nerve to mention I should have checked my phone. Who the hack check there phone at almost 8pm from a number they don't recognize and what medical clinic open that late? There is no accountability. I would never recommend this location to any else. I have to change my medical and take my business elsewhere. First impression is everything and this place show they are not worthy of everyone paying for their benefits."

"This place has been horrible! I go by my nick name and no one really calls me by my real name. I put in a request to have my name shown as my nick name. Everywhere else has been able to accommodate this request: my dentist, my previous healthcare provider, etc.. However Western Health Advantage can't accommodate me with this. My Family Medicine doctor said that she changed my name and put in a note. I guess no one reads the notes? Even when I tell say my name, some people don't see that is added on to my middle name and correct me. I also have a weird voice mail on my cell phone. So, I told the receptionist because people think that my # is disconnected. So, I talked to the receptionist that the # is a working # and if the callers waited until the end of the message, they can leave a voice mail. She put in some notes and read it out loud to me. However, I still get letters from Western Health Advantage saying that my # is disconnected and that they can't get a hold of me. No one reads the notes! Whenever, I visit the office at any location, I never feel welcomed. No one smiles, no one seems to be in a good spirit. I can't wait till open enrollment to sign up for a different provider."