Vetco Total Care Animal Hospital

"If I could give zero stars I would. I booked the appointment for my cat who has worms. I spoke with the doctors via the secretary who understood the situation. They said they were able to see my cat the following day. I received a phone call morning of, to confirm my appt. I showed up 30 minutes early, the sat there for 30 minutes until someone told me they were closed and wouldn't see us at all. I called the phone number to discuss the poor service and they said they left me a voice-mail asking to reschedule, even though that morning they confirmed the appt with me. I asked for a free vet visit due to their poor service and our wasted time and gas. (This is something they offer to all kittens and puppies under 6 months, anyway). I was told to just reschedule. I asked if I could email the manager and was told to just reschedule. Absolutely the worst service I've received from a veterinarian. I won't return. VCA Veterinary is waaaaaaaay better and has locations all over southern California. I suggest you take your business elsewhere, as am I."

"Made an appointment to get my dog a health certificate to fly. Made this appointment over the phone and made it very clear what I needed and that I was on a deadline. The Vetco made it very clear the doctor was in and would be able to do this. Vetco called me this morning cancelling my appointment telling me that there would be no Dr in to do these health certs until Thursday or Friday. Ok, so why are you continuing to make appointments? I now have 24 hours to find somewhere to get this done after not ONE but TWO separate Vetcos fumbled my appointments and are potentially ruining all my travel plans. I have a suggestion that maybe you check the schedule before you make appointments instead of regularly and consistently letting down your customers."

"Poor management , arrived within 2 minutes of appointment and they opted to close while I was checking in. Guy at front desk had none of the appointment info and I had to repeat my phone number 4 times before they finally closed the clinic early refusing service. At that point just make it self service rather than hiring semi literate people with no work ethic. I have no idea why they even have appointments that staff has no intent to complete."

"I typically shop at this Petco store so decided to get my animals vaccinations here as we’re moving soon. The staff was unpleasant and rude to the man behind me in line and made me feel really uncomfortable to be spending my money there. They began to mock him when he left the clinic. The services were also $77 more expensive than expected. But they made my cats feel comfortable, me not so much."

"Great service, fast and professional. We arrived more than half hour early and didn't have to wait. Front desk checked us in fast and Ivy was taken within couple of minutes. All pricing and treatment plan was given upfront and different options were provided. The office was very clean and well organized. Coming back for follow up appointment in a month and definitely happy with our first visit."