Banfield Pet Hospital 28221 Crown Valley Parkway, Laguna Niguel, CA 92677

"Would give no stars if I could... I adopted a kitten from a feral living situation and needed a quick checkup. Everything was going great, until she took him in back to weigh him. I heard a loud cat screech and a few minutes later, my kitten came back to me wrapped in a blanket and covered in pee. I was told that a big dog was back there and scared the kitten. I figured, okay, stuff happens, and went about my day. A few weeks later, my older cat had been vomiting for 2 days and I was encouraged to take him in to see a vet. It was Thanksgiving weekend and all the vets were closed, so I reached out to this facility. I spoke to someone on the phone and mentioned that my cat would likely need to be sedated or anesthetized to examine him as he's not great with the vet's office. They assured me they have to do this all the time and that it would not be a problem. I was told to bring him in at 1PM. I dropped him off and was told I would get a call as soon as they were able to examine him. At 4:30, I had not heard anything, so I called. I was told that my cat was not able to be examined or even taken out of the carrier, because he was combative. I spoke to the vet on the phone and he encouraged me to pick my cat up in 30 minutes as opposed to immediately, because they were going to give him a shot for nausea. I arrived 30 minutes later to find my cat had NOT been given a shot, had vomit and feces all over him and the carrier and was very loudly vocalizing in the back. I was told they tried to give him the shot through the cage top, but that they weren't successful. I was given a pill to give him, in spite of the fact that he couldn't keep anything down??? I went to leave and was told I owed over $100 for the exam. I asked "what exam, you didn't do one" and was then told that they were charging for an "office visit and because my cat bit the vet tech". I sent a complaint to corporate and was told that area management would get back to me in 3-5 business days. It's been 3 weeks and no response. This place should not be in business."

"They were nice but was unable to get my dogs needs done. They tried so We appreciate that. We actually made the appt there by mistake. We go to the one on Alicia so we rescheduled there."

"I joined the Banfield wellness program in Palm Desert for my fur baby Tia. That office is extremely busy and difficult to get an appointment. Since then we have relocated to the Mission Viego area. Today we went to the Laguna Niguel, Crown Valley location. Katelyn was our intake person. She was very helpful and her attention to detail was an unexpected pleasure. Dr. G answered all of our questions"

"They say they care for your pet, but they don't. Their customer service is in need of major help. They don't even make a courtesy call to let you know how your dog is doing after they ask you to leave him all day The doctor takes 1.5 week vacation with no regard to the negligence of not following up on important test results for my dog. I had to be the one to call asking about the results. Then i have to go in to pick up medication that my dog does need because those blood work results were abnormal. Usually, it takes 3-7 business days. It took me almost 2 weeks to hear from the vet. I walk in, and no one is in sight. A worker walked out without acknowledgment of somebody standing at the front desk waiting. 10 minutes later, someone came out to ask if i had been helped.... unbelievable. I definitely don't recommend this place. Go somewhere else that actually cares."

"Today I would like to first thank you so much Banfield Pet Hospital at 28221 crown valley Pkwy suit F Laguna Niguel ca 92677 To Dr Caelin Hommel and all the personal who work there for caring so much about the health of my Babe pet Chailah Topete Im very Grateful to everyone for their hard work and dedication I have no words to thank and I want everyone here everyone cares about the healt of your pet and not for how much money are you goint to pay them they don’t care about the money they care about the health thanks Banfield thanks Dr Caelin thanks everyone chailah and her mom love you so much"