Downtown Mental Health Center 529 Maple Avenue, Los Angeles, CA 90013

"I go here and I've had a great experience. Nice people and good therapy."

"Incredibly rude and unhelpful staff. Staff seems very upset to answere any Qs, if they do decide to assist you expect to be lectured about why you don't know the answer or be spoken to rudely. Even the psychologist are odd, I guess staff is used to extreme people & cases so in my personal experience, the psychologist kept reiterating how they help people who "need it most, like the homeless" completely understandable but it became very upsetting to explain a trauma or answere a question and be told "at least it wasn't..." or "ohhhh but it's wasn't ____," the entire clinic is very unprofessional, it doesn't help that the interior is filthy and SMELLY because no one sanitizes or cleans after homeless patients."

"So I show up for an appointment here at Maple DMH , I fill out the green slip ( verifies in person arrival) at reception window, waited 2hrs only to find out the person I'm there to see called out , I go to the front reception window also found out I was not entered I'm the data base or on roll call chart/ sheet as" arrived I'm person". And I'm nowhere in the data base as being there physically on a same day appointment. I get a call back the next day wile I'm at another appointment from the "therapist/Dr " Miss Novack and she called during a crucial appointment with another department. I had to put her on hold to answer the outher line with yet another DMH rep. From the same office that was trying to get me scheduled for a different day. Wile Miss Novack was on the outher line. I can't trust this office. This happens a lot I the inner city Los Angeles Mental health services.. and is not confined to DMH solely Amanacer Mental health services on Wilshire also has similar problematic communicative gaps in thire client relations. In tern placing the blame on thire clients. As "No Shows" or " incompliance" ... Oh BTW don't bother trying to file a grievance with Los Angeles health care services... You'll get no help from them as this organization implemented the same type attitudes with clients and dismisses all concern's and accounts ( in a more than timely manner). TRUST factor Zero."

"My therapist Lisa was wonderful! She gave me all the resource info necessary to keep my head on straight and talked to me like she actually cared about my well-being. Loved her talk therapy."