Middletown Animal Hospital

"Very knowledgeable veterinarians!! The front desk staff are always friendly and helpful. I’d highly recommend this vet."

"On Feb 1st I took my dog for appt due to a huge tumor on her breast was told they were unable to due surgery. She was given steroids and antibiotics to maybe help shrink the tumor only made it worse and bigger.Follow up appt.then was can do surgery for over 3000 dollars and no guarantees. Very disappointing with the service especially that they muzzel and tight collar her causing great distress! Was there for 2 hours for a 15 minute appt.just to get 5 pages of there rates for possible unaffordable surgery. Very sad I believe I'm done with that vet."

"Breach of contract We have been clients for about ten years with our three dogs as we live close by, one has since passed. For thanksgiving week, we were flying to San Antonio to attend our son’s BMT Graduation and had arranged to board our dogs many weeks in advance. The Saturday before we were to fly out, two hours before the dogs were to be boarded, they canceled our reservation based on their perceived temperament of one of our dogs and their new staff not knowing our dogs. Rather sudden and abrupt timing on their part. Even worse because the management left it to the receptionist to call us with this information. We then only had hours to find a kennel during Thanksgiving week! Seriously horrible customer service experience and a breach of contract. They would not work with us or accept any responsibility for their failure to notify us in a timely manner. Zero reciprocation on their part for their incompetence accepting the reservation. If the boarding staff needed to “know” our dogs, they had weeks in advance to arrange something. Fortunately, Highland Springs Kennel had an opening. We now take are pups elsewhere."

"So the vet work here in general is ok. It seems the biggest issues are just organization and definitely an extreme lack of time management. After being told it would take 20 minutes to draw blood and run tests I have now been here for 3 hours and basically have had nothing taken care of except then telling me how much things will cost which is on the very high end for these procedures as well. I keep getting told to wait just a few minutes and each time another hour goes by. I'm glad I didn't do a drop off because I'm sure they would have just kept the dog most of the day to charge me even more without accomplishing much."

"I am changing my review from what I posted earlier about being charged $838 for my rabbits neuter. After posting previously I received a call that there were items on my bill that were supposed to be removed and was refunded around $241. Although I feel over $500 is still quite expensive for this, I appreciate the initiative to try and make it right. Thank you for that. I appreciate the care my bunny received."