Santa Cruz Behavioral Health Division

"Suesy, Susy, whatever her name is should be fired! If she can’t talk in a calm, civil tone when dealing with people with mental health issues she has no business answering the phone!!! Get another job if you can’t handle it! She is so rude and sarcastic…she needs some medication! I can’t believe she hung up on me because I was trying to get a particular nurse’s direct extension because no one answers the general nurse’s line!"

"The people here are evil. They assume everything you say is a lie. If you require a higher level of care (like IOP, PHP, residential, all things that are legally supposed to be covered by insurance) they will try send you to a disgusting dirty traumatizing residential facility that makes you sign over your social security money to them so the county doesn't have to pay for your care like they're supposed to. They do absolutely nothing to help you, yet you have no choice but to go there. They lie, manipulate you, twist your words and gaslight you. It's sick. No one here has any experience with my diagnoses so they say I'm lying about it instead of doing research or finding people that do who can help me. I've never felt so hopeless in my life."

"Dr. Daniel R. Model WOULDN'T TRUST THIS GUY to watch my goldfish. I was 100% honest with him and instead of being helpful NOW I DO NOT TRUST Psychologist again. Started out good, we are in a PANDEMIC, everyone is escalated right now. Then started to gently suggest on multiple occasions the use of drugs. After I had expressed I prefer the long haul of counseling and GUIDANCE. Another Psychologist with the Drug Companies SILVER bullet theory. DAN there is no silver bullet it doesn't take 12 years in college to know it is hard work and HONESTY that make a GOOD PERSON."

"The women that work in the main office seem very bored. They’re not friendly or approachable. These women are the first contact that the patients have with this facility and they just don’t seem to care. Most of the patients are very nervous when they go in for their appointment and it wouldn’t take much to smile and be pleasant. You can even hear the lack of respect they have for the patients when you have contact on the phone with them. It is almost impossible to get in contact with some of the doctors. My son has been going here for years. The best doctor he had retired quite a few years ago. She was very caring. I’m very disappointed in the care he receives here. Everytime he mentions a symptom to the doctor, all they do is prescribe a new medication. I wish the all the staff here would go through NAMI training."

"Id give them negative stars if I could. it's IMPOSSIBLE to get anyone intelligent on the phone and they guard the doctors like he's the President. I can't get refills on time and they make me want to kill myself due to their complete incompetence. They should leave the mental health business immediately as they are just making people crazier by their lack of integrity and inability to do the simplest of jobs."