Rina Castillo-Rico, MD 1650 Response Road, Sacramento, CA 95815

"She made me feel like a car at an auto shop during my last appointment. Her entire hand was inside my body while she chatted with the nurses like I wasn't even in the room. It's crummy to be ignored during your appointment, but especially when it had already been rescheduled once and you've been waiting a month to be seen. Come to find out my follow up appointment today was cancelled by her suddenly and without any notice from her office. They can't get me in for another 3 days. I don't have that kind of flexibility at work and have already taken today off. This is the last straw. No bedside manner and TWICE cancelling an appointment the same day. I'm changing physicians and would advise anyone else against being her patient."

"I thought Kaiser did commercials on how much they care. My daughter had a phone appt today. As she cried she was not validated or listened to. She desperately needed understanding not told she had made the appt with the wrong category. Her forms explained her fragility. It was with Dr Castillo Rico. You really needed to listen and hear her pain. You totally missed it. Her experience made her worse."