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Kids Care Dental & Orthodontics - Greenback
6300 Garfield Avenue, Sacramento, California 95841
About the Kids Care Dental & Orthodontics - Greenback
Kids Care Dental & Orthodontics - Greenback is a top-rated dental and orthodontic institution located in Sacramento, California. Our friendly and experienced team of dentists and doctors specialize in providing exceptional care for children's dental health. We offer a wide range of services including cleanings, fillings, braces, and more. Our state-of-the-art facility is designed to create a comfortable and welcoming environment for kids of all ages. Visit us at 6300 Garfield Avenue for top-quality dental care for your little ones.
Photos of Kids Care Dental & Orthodontics - Greenback
6300 Garfield Ave # 150, Sacramento, CA 95841, United States
Opening hours of Kids Care Dental & Orthodontics - Greenback
Monday:
08:30 - 18:00
Tuesday:
08:30 - 18:30
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 18:30
Friday:
08:30 - 17:00
Saturday:
08:30 - 14:00
Sunday:
Closed
Reviews of Kids Care Dental & Orthodontics - Greenback
"Update: Roughly 3 weeks after visiting Dr. Connolly my child’s tooth has now “died” and turned dark. Picture attached. The short version Dr. Connolly put a silver cap instead of white like we discussed He left her with a gap He brushed her screaming in pain telling him it hurts off as “she’s just a kid” Long version Brought my 4 year old here specifically because her normal dentist does not do composite (white) fillings and she had a cavity on her front tooth, as well as a broken tooth on her molar. The front office informed us that this location will do composite filling and white crowns. I went in to get an exam for my daughter and Dr. Connolly told me that he will do a composite filling as well as a white crown. He specifically said “we aren’t too sure how long the white ones will last, but if it breaks you can just come back and i’ll toss a silver one on there no charge, i don’t want to brag but i’m pretty awesome at crowns” I liked the confidence. We scheduled the appointment and my daughter’s mom brought her in for the procedure. My kid comes home with a silver cap on her molar and a gap between her front teeth. Literally the complete opposite of what we discussed. Not too sure if he actually did a filling in the front or just shaved away the cavity. However, she didn’t have a gap in between her teeth before. Additionally, my daughter has already had 2 fillings and never had an issue during those procedures. I was filled in that my daughter was screaming and telling Dr. Connolly that it hurts and when her mom spoke up about it he said “she’s just a kid and impatient she’s not in pain” I won’t bother going to a dentist for a white cap since it is a baby tooth and will eventually fall out. Not only did he do the exact opposite of the thing we discussed, he also left her with a gap and had total disregard to her because she’s “just a kid” and apparently can’t express when she’s in pain. My daughter enjoyed going to her old dentist, he was patient and sweet and built trust before messing with their teeth. Dr. Connolly’s actions represent the dentist from the Fairly Odd parents. She is now not thrilled talking about the dental office. So. Ya know. Appreciate the disregard for chid care and unprofessionalism when dealing with my child as well as her mother and not writing a note to remind you that “dad and I talked. White crown. Not silver” I encourage people with legitimate complaints that you can back up to file a grievance with your dental insurance company. If a company receives enough complaints they will get investigated by the insurance to see if they should keep the dentist in network. Less networks. Less patients to accept, more time to give adequate care ;)"
"Everything is great except the main orthodontist being ignorant of my presence. She barely acknowledges me even though I am sitting in front of the chair. She never asks if I have any questions or concerns. She just communicates with the technician, and just briefly with my daughter. Yesterday, they thought that there was another tooth growing under the existing ones. They took my daughter for another x-ray without telling me anything. I learned from my daughter what happened. After finishing the exam she just left. The technician was nice and it always is. Still, I find this very strange, uncomfortable and unprofessional. Update: They continue to be good in some aspects and unprofessional in other. My daughter who is 17 was denied a treatment because they need a parent present. I went there immediately. While the receptionist was kindly explaining their policy to me they took my daughter in and started the treatment without telling me or inviting me in. So, I need to be there just to satisfy their policy. They didn’t care asking me anything about treatment or informing me. I did insist to be present in the room. This is how I discovered that, had I not been assertive, they would have done whatever they deemed necessary and whatever my daughter approved. Let me remind you that she is a minor who was denied a treatment because a parent needs yo be there to approve procedures. In reality it wasn’t a big deal for me, but it left me dumbfounded and disappointed with the lack of genuine care."
"The front desk staff are very professional and polite. My encounter yesterday was exceptional. I wish I would've gotten her name but she took the time to assist me with getting a bill cleared. I'm not sure if that's normal practice but I greatly appreciated her time and initiative to get my bill straight. The dental staff are also always very friendly and make my kids comfortable."
"The dentist was great but the dental hiegenist could have done a better job. During the cleaning, she left my son with the stuff in his mouth while she got distracted by talking to her coworker and looking something up on her computer. My son was motioning to her that he was uncomfortable but she kept on going with her discussion and did not pay attention to the patient. We hope to get a different dental hiegenist next time that focuses on her patient, especially when it is a young child."
"Originally, I never planned on leaving a review for Kids Care Dental when we left two years ago but unfortunately, they have forced my hand. We left this outfit back in 2021 when they were showing a consistent decline in quality of service after Dr. Jeff left, in my opinion. Maybe they’ve gotten better since, but at that time the dentist who replaced Dr. Jeff typically addressed me as if I was the age of my child. Example: When I asked a question about a shot my son would need for a cavity fill, she quickly interrupted and in a child-like manner lectured: “Ooohhhh noooooo…we don’t refer to those things as ‘shots.’ That makes the children very nervous. We like to call them a ‘slight spice’ or something more mild along those lines.” I wanted to say, “Listen Doctor, if you have your preferences that’s fine. But he’s my son, and you and I are both adults who know exactly what a shot is.” But I was polite and refrained. I know this may sound silly, but this is just one example of many in the way she addressed us as parents, as if we were children. Although I looked past it, it really bothered me. Then came the actual procedure where the Dentist performed one out of the three needed fillings and stopped after my son started crying. She said he couldn't handle anymore fillings and that we needed to go to a facility and put him to sleep for the remainder of the procedure. I interjected that he was simply crying and that he can make it through, but she declined. To prove I was right about knowing my son’s own tolerance level, the next Dentist we joined after Kids Care was able to perform the rest of his fillings while he was crying with absolutely no problem whatsoever. No need for facilities and putting him to sleep. I knew that dentist was wrong and overplaying it, but whatever. We left Kids Care Dental after finding a much better place and haven’t looked back since. Until now. Two years later, this office texts me a $40 bill for work that was done in 2021. When I informed them that we had not been there in over two years and asked why this was not discovered until now, they simply said that they have “a new billing system.” I asked for an itemized list of the charge to be sent to me before I pay this bill, which they agreed to email me within 24 hours. I suppose that request was beyond their capability since I never received it. Finally, I just decided to pay it and be done with this outfit. Needless to say, I would highly recommend folks go elsewhere for pediatric dental services. There’s many better options in the greater Sacramento area than Kids Care Dental."
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