Bens Barketplace - Citrus Heights

"I have been going to this store for years. I am in there at least once or twice a month. They have ALWAYS been very friendly and helpful. Make a fuss over my dog and give her treats which is really very sweet, she LOVES to go to the puppy store! This last time I went, and also one time before. Two new people. I hate describing people this way, (but no name tag) She had Rainbow colored hair obviously the one in charge because the other girl kept having to go to her with my questions. She couldn’t have been more unpleasant. Sitting on a stool looking down texting on her phone, the entire time I was there, and I was the only person in the store. No eye contact, just completely ignores you. Neither one looked very happy to be there. Completely different atmosphere. However I felt bad for the other girl. So I brought in my bag like I usually try to remember to do, It’s one the store gave me to use. I put it on the counter with my purchase. She hands me my card back, I put it away,and bent down to pick up my dog and she just walks away from the register! The other woman, still on the stool texting on her phone. My purchases left on the counter with the bag beside them. O my gosh! How totally rude! Not a word said! But I got the message! Still no one else in the store just me and my pup. Oh and of course, no treat for her that she was happily waiting for. In all the years, I have been going there that has never happened. They happily put the food in the bag and thank me for bringing it. AND even offer to carry it out!! Which I took them up on one time. I had a heavy purchase (frozen) and carrying my dog too. It’s close to home and I loved going there and taking my dog because it was a special treat for her and me too! Everyone was always so very nice and “happy” to help everyone. Note to self: Not everybody that “can” do. Customer service “should” do Customer Service.. I recently went to the Roseville store. It is way out of my way, but I didn’t want the same experience for a third time. They were like this store ‘use’ to be. I’ll go where they appreciate my business."

"Very knowledgeable staff, we have a French Bulldog, and we were getting conflicting information from the vet. Talking to the staff, they were able to educate us on the best food for a frenchie and told us how to research for ourselves. They are also very friendly and have great store policies. I was able to return some food, and they recommended another that our frenchie liked. I even took my grand puppy in, and well, he peed, they were so understanding and said, it happens, don't worry about it. So, it's our go-to for food and supplements."

"My husband and I really liked this store. They have many different gourmet brands, small artisan brands and high end brands. Lots of fun choices to make. Lots of treats. A dog toy aisle. Raw dog and cat food options. Beautiful store too. Modern electronic check out. They did not appear to have an apparel option but said they may be getting those in the future. Definitely recommend!"

"*Support Small Business* First impressions say quite a bit when doing business with any company. That said I was not disappointed when visiting here. Very friendly and knowledgeable staff. My dog was welcomed in the store while on a leash and treated with respect. The staff knows information of all the products they suggested for my Dog's needs. The staff stayed with me while I shopped and answered any question I may have had about the products. This is a small business as I mentioned in opening and the staff welcome you as you would family. I am a very happy customer and found a new home for my current and future pet needs. Thank you for your support to the local community of pets and families. I will be back again."

"Jennifer was helpful to my grandmother and I as always, and the selection is top notch! Great customer service, and you can even wash your own doggos there too!"