PetSmart 23602 El Toro Road, Lake Forest, CA 92630

"My wife and I recently completed a 6 week beginners training with our puppy, Alora. Brittany is a great trainer. She is very personable and passionate about her work. I would highly recommend her if you need to get your dog trained."

"I used their pet hotel service once. Both drop off and pick up had issues. When I dropped off my pet, there was no staff at the counter. I had to wait 5 minutes until someone showed up and processed my paperwork. But they were slow and inefficient. Then during pick up, the person that helped me kept pausing my paperwork to help other customers who came after me, apparently because their requests were quicker. This is very unprofessional."

"There’s always something up with the animals at this place. A while ago it was a snail infestation in all the fish tanks (they were still selling fish), today it was a large chameleon in a TINY tank with nowhere to perch, waste everywhere, and a veg diet in a bowl. Chameleons are obligate carnivores. This location’s animal care disgusts me- take the extra time and drive to the Aliso location instead."

"On multiple visits, the staff are always beyond friendly as willing to assist. The specific item that I wanted was out of stock, so the person helping me called around to different stores to find what I needed. Their prices and selection are better than their competitors. Update: They've changed their fish area around a bit. It's now more difficult for fish to jump into their neighboring tanks."

"The monthly Insurance plan is a scam. They make it very difficult to cancel. I called the number provided and the recording said they would call back. No one called back even after 2 phone calls. I went to the Banfield desk and the attendant, she told me this was a common problem. Even the person I spoke with couldn't cancel from the desk. They told me they would do their best and call me to after the confirmation of the cancelation. No phone call. I'm sure this is a deliberate policy."