Dr. Vien D. Doan, Do

"I like Dr. Doan he is thorough doctor, but his receptionist Grace is so rude. She has no patience or any type of customer service skills. He needs to get rid of her! The other Hispanic lady is nice. When I call I hope that she answers the phone instead of Grace."

"The receptionist Grace/Hong is so mean and rude. She never talks nicely or accept the fault. She always try her gut to take a win side even she forget she serve as customer service representative. Her office forgot to send out the descriptions for my mom because I did check with the pharmacy. I called her she said why don’t call back earlier and maybe the pharmacy forgot to text my mom to pick up the medication. These two reason are never make sense. If you have text alert with pharmacy, the system will text you right after they refill the medication. I try to find a new Vietnamese doctor for my mom"

"Horrible place. The receptions Grace is a lying weirdo, and rude no professionalism at all. Grace yelled and lied at me Abt an appointment. Then she tells me my insurance had been discontinued, had my anxiety level so high, my insurance is good. I wouldn't advice anyone to go this office. The doctor knows how she is, so he keeps her in the front. Put her hormonal but in the back."

"Worst experience ever with front desk assistant, Hong/Grace - so rude to patients. My parents are in their 60s and 70s, limited in English. I'm mostly around to help them with doctor's visits or phone calls. Every time dealing with this specific assistant, we feel intimidation or some type of verbal harassment. I don't know what makes her feel entitled to making us feel belittled like that. My mom likes her doctor but dealing with that assistant is a different story. I don't know how else to show my concern about the bad service, except typing up here to show awareness."