High Tech Pet Products

"Website is very misleading. First of all, on the home page on the top right corner it says "Guaranteed satisfaction. Easy returns, no problem unsolved. Ever!” This is very misleading. I purchased an automatic door that goes into a sliding door based on the nice online videos demonstrating this product and what seemed to be a straightforward return policy. My sliding door is 88" tall. The height of a regular door is clearly visible on the selection tab at 75” - 80 1/4” but the height of the Tall doors is not clearly viewable on the website. All it says is +30 when you click on it as a selection and does not give a range like the regular height door. I assumed the Tall door would be the next range up from 80" to 30" extra inches. However, I came to find out that the Tall door apparently fits 93" - 96" only. In addition, during the steps to purchase this product, there is never a disclaimer that says to be sure to be accurate about the door height and a 20% restocking fee on a $1000 item. There should have been a disclaimer that popped up before finalizing the purchase given the high amount for restocking fee and that the customer would be responsible for return shipping on a heavy product, especially for a $1000 product. One should not have to find that in the fine print that is listed somewhere else on their webpage. However, when you do click on the more details part of the returns they make very bold statements with checks on The BEST Refund Policy, The BEST Warranty, and the BEST Shipping. Under "The BEST Refund Policy, it says 90 Days, We Pay Shipping Both Ways!” As for the best refund policy, I don’t see a best refund policy here when the customer has to pay for the return shipping and a 20% restocking fee. In addition, they simply said they had no solution for the height of my sliding door which does not comply with “no problem unsolved. Ever" as stated on their home page. Customer service had very short and rude responses to my emails. I ended up spending an extra $250 ($48 return shipping and 20% restocking fee) on a brand new unused product I could not use nor find a solution too, not to mention all of my precious time unpacking, repacking, and then taking it back to FedEx to return. They state they want to make a raving fan but this was quite the opposite experience. Their website needs to be looked into for misleading statements and ethics."

"Thank you High Tech Pet and especially Heather in Customer Service for helping me find the right product for my very anxious and excited puppy. With Heather's help we found the perfect product and my fur baby has never been more well behaved and happy. Thank you High Tech Pet family"

"I love my WiFi Power Pet Door! My fur babies love the freedom to come and go as they please and I love that don't have to wake up in the middle of the night for their potty breaks. Before I committed to buying the door I called customer service a few times and spoke with Heather and Brian they were both very knowledgeable and answered all my questions. Heather also gave me her direct email should I have any other questions I could reach her directly. Great customer service!!!"

"Heather, the customer service manager, told me it was best I return my WIFI pet door because it is only meant to be operated by the electronic collars, not the apps remote controller when outside of the home, even though the website advertises controlling from "anywhere". Heather became argumentative with me and was upset that I was mad my $800 dog door does not function as advertised. I had to leave work early each day this week to go and let my dogs out, instead of using the fancy new $800 WIFI dog door I purchased to avoid this. She offered no apology and instead says, “Its best you return the door since you are not happy with it, I'll email a return label." Click, hangs up on me, not giving me any chance to respond. I called back and got another CSR, explained my situation and this person was also unhelpful, rude and lacking empathy, they suggested I return the door as well. I asked to speak with their supervisor and was routed back to Heather, who again, argued with me and defended their position on why they ended our phone call. I finally accepted the prepaid return label because who wouldn't at that point?? Additionally, I purchased 2 MS5 collars with the door because we have 3 dogs. I was supposed to get 3 MS5 collars and instead got 2 MS5 and one MS4. I am still waiting on a response from the owner, who Heather stated their name is Nick. I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY."

"We purchased a Bluefang 5 in 1 collar a little over a year ago and it has been very disappointing. Although the collar did work, it and the other collars they sell are designed to only take their batteries to ensure you continue to spend money with them. Since we bought the collar we have spent $113.40 on batteries and it would have been even more if we hadn't been buying them in bulk 12 packs and when they were on sale. On top of that they even sent us an additional 12 pack for free due to the short battery life. It is great they did that but I think it's unreasonable for a collar like this to go through over 30 batteries in just over a year. The 5 in 1 collar has batteries that are encased in an additional plastic shell which is thrown out with the batteries every time you change them which is poor design and very wasteful. They claim their battery pack design is to make both 3V and 6V power available to the processor and shock transformer for efficiency and longer battery life (ya right). I can think of much better designs that would use a re-usable battery holder that you could put your own actual high quality battery cells into. Their battery cases have very small and delicate contacts that you sometimes need to bend to make them make proper contact with the collar circuit board. The batteries are also over-priced considering they are not high quality name brand batteries like Energizer or Duracell. They claim that the batteries are made by Panasonic but I opened up one of the dead battery cases and it just said "made in China" on the batteries. Since we bought it the collar has been going through batteries more and more quickly and has gotten to the point that we are just not going to keep buying batteries for it. The speaker for beeping and clicking also stopped working after just under a year so that functionality is now gone. Considering how much these collars cost it is very disappointing that they aren't more robust, are so poorly designed, and designed to make you spend money on their over-priced batteries."