Leading the Pack

"To those reading our reviews: I am the business owner and have been wanting to respond to some of these reviews but google makes it almost impossible for owners to do so. I really wanted however to respond to Chelsea Nichols and her partner George Wharman and this was my only way of doing it. Hello Chelsea and George: I read your reviews ( all 3 of them since one just wasn't enough for you) and wanted to let you know that you left out some pertinent information. At Huxley's first appointment back in August 2022 it was recommended to keep Huxley on a 4- 6-week grooming schedule to start desensitizing her to the grooming process as she was already 2 and had never been groomed this was especially important for her grooming future. Unfortunately, our recommendation was not heeded, and her second appointment was not made until 8 months later. This lack of consistency lead to fear aggression (not Huxley's fault). We cannot and will not risk injury to employees or the pups in our care, so we had you come pick Huxley with a similar recommendation to start desensitizing her to grooming. We do, however, have to charge for the time we block off for each pup to ensure we stay in business. The only way to prevent this from happening in the future is ensuring she is on a regular grooming schedule as recommended on her first appointment almost a year ago. In the future, if you’re going to write a review make sure that you include all pertinent information and not just what suits you to bash a small business. I wish pet owners like you would take accountability for their lack of training and lack of consistency instead of shifting blame. I really hope you’re honest with the next groomer and let her/him know that Huxley is not used to the grooming process. We certainly don’t blame Huxley and wish her the best with her future grooms. Best, Alma Leading the Pack"

"This is the best place! Alma and her team do such a great job with my bernedoodle. We’ve been coming since he was a puppy and would highly recommend!"

"We came in to get our dog groomed today. It was our second time going here. On our first visit, we had an amazing experience. Our dog loved her groomer, a woman named Paola, and wasn't aggressive at all. On this second visit, she was given a different, male groomer and she became aggressive. We don't know why this happened, but we were called back to pick her up and were still charged the full price of grooming even though we didn't receive any services. We will never come back here again."

"My dog told me with his eyes that he wanted a new groomer. We'd had issues with a previous groomer he'd gone to for years, so I was skeptical about trusting a new shop. By chance, we met a woman and her similarly aged Yorkie while on a walk, and she said nothing but good things about Leading the Pack. A week later we were there. We met with Brian, who was kind and very gentle with my older, (13+ year old) Yorkie. In about an hour my dog was sweet smelling and properly groomed. An added bonus--my usually anxious furry friend was calm and playful after his shampoo and cut. Both my dog and I had an overall great experience. The shop is well put together and the staff is friendly. Thank you, Leading The Pack!"

"Thanks to Brian at Leading the Pack for giving our Mini Schnauzer his first styling! Superb service :)"