City Pet Hospital

"I went with my pet because I saw good comments, but after they gave the quote for the treatment I went to the front to schedule an appointment and they told me that I had to pay 80% of the price to be able to have an appointment, they are only interested in money. It is the first time that a veterinarian wants to charge me in advance."

"It has taken me almost a year to write this but I finally have the courage and emotional strength to do so. On May 19th 2023, my wife was rushing around trying to get our dog care as he was having labored breathing and a weird wheezing like cough. At the time, she was closest to City Pet Hospital. My wife took our dog in and asked to be seen as it was urgent (you could visibly see our dog suffering) and she was turned away and was recommended a place in San Mateo to take him. My wife had to drive 30-40 minutes in stop and go traffic in the afternoon with our dog suffering on her lap. I got there before her from work and started the paperwork because she was still stuck in traffic!!!! By the time she had gotten to her exit he stopped breathing. She pulled over immediately and started running with kiwi in her arms, but it was too late. Our dog DIED because City Pet Hospital refused to see him and then recommended a hospital so far away. I believe that if they had even taken the slightest moment to recognize his visible suffering and acted with urgency, Kiwi would still be alive. & I say this because we were told by the place we took him said had he got care sooner there would've been a small chance he could've been helped. Small I know, but still a chance. I'm still not over it and neither is my wife. My poor wife is TRAUMATIZED by this experience so much so she got rid of the car that she was driving him in that day. And don't get me wrong, I've worked at a pet hospital, I know that sometimes care isn't always available at that moment. But I do know how triage works. I'm appalled that labored breathing and wheezing cough and visible suffering was not of urgent care in their eyes. I do not recommend this place at all. Simple as that."

"On January 24, 2024, we had to take our dog in to be put down. Our beloved dog had a tumor that wasn't treatable and unfortunately, it was her time. When we brought her in, we went in the back room and put our dog on a table. The women working there told us we had to leave the room and I told her not to move our dog because she is in pain on one side of her body. The women again told us to leave the room and I heard my dog let out a large scream and she was crying and I went in the room and the women moved our dog. Then she proceed to put in an IV and by that time I think my dog went into shock. The whole experience was a horrific nightmare. I wanted my dogs last day to be pain free, but instead it turned out to be an event that I will not be able to get out of my mind. The women was so insensitive with our dog and very rude to us. This place should not be in the animal business at all. They charge $500 to put our dog down in a very unpeaceful fashion. Our dog was our child for 13 years and it came to this at the end and I will never forgive myself for bringing her there. PLEASE, under NO Circumstances, do NOT bring your animals here!!!! They will not die in peace and you might not even be able to hold them or be in the same room. This place is ridiculous. They do not deserve one star, but there was no other choice here when rating them."

"We took our dog Kumo to City Pet Hospital due to an emergency with his small intestine. Kumo was lethargic, vomiting, and we had no idea what was wrong but Dr.Sohi then confirmed that Kumo had a bowel obstruction then assured us that it would be a high success rate and urged that we do the surgery immediately. Christina also was very helpful when it came to Kumo’s insurance and was kind and caring when it came to monitoring and taking care of Kumo. We had the board certified surgeon proceed with Kumo’s surgery and kumo has been much better since then. Everyone at City Pet has treated Kumo very well and we’re very happy with how things have turned out."

"Best Vet experience! Everyone was so nice and helpful during our first visit. Baby (the cat) was nervous but not scared. Scheduled her next appointment as I left which was very helpful due to my schedule. Thank you City Pets Staff!"