CVS 2700 Yulupa Avenue, Santa Rosa, CA 95405

"As a former owner of a small business, I understand the importance of good customer service. CVS employees have always provided great customer service! Keep up the good work!"

"I have had nothing but issues with this pharmacy. They absolutely do not care about patient care at all Lyla The pharmacist Is one of the worst, nastiest, unhelpful, absolutely the worst customer service and has a complete lack of empathy. She absolutely does not care about the patients or their well-being. I am completely disgusted by the customer service I have received by her. Kayla is the only pharmacy tech that provides excellent customer service and is willing to go out of her way to help I will never use this pharmacy again! I work in healthcare, and the treatment I get at this pharmacy is beyond unacceptable."

"The middle aged pharmacist with an accent was not giving good customer service to a elderly man in line before me regarding an issue that he has been dealing with for a month without a solution. The ladies next to me started chatting about how bad their service is and the it was my turn and he was rude to me about my request for a vaccine without an appointment. I told the pharmacist that I called before and a lady said come on down and I didn’t need an appointment. He then loudly announced to his staff “did he talk to anyone here?” Basically, I felt like I was being called a liar. So I said I am trying to argue but can you take my appointment or should I go somewhere else. He said go ahead and go somewhere else. I was flabbergasted and left saying that his customer service sucked!"

"I used to live across the street from this CVS, and loved that I could walk there to get shopping done. Now I live on the opposite end of town, and still drive to this store, rather than any of the other stores in Santa Rosa. This store is well-staffed and well-stocked. I have never had a problem finding what I need here. I am also super impressed by the selection of cruelty-free products they have available, specifically in beauty and skincare. They have a pretty impressive array of hair dye, too. (Coming from someone who has literally dyed her hair every shade of the rainbow.)"

"I have been shopping at this CVS for 20 plus years. The clerks and pharmacists there now are a great group of people. They are courteous and cheerful. I don't call them so can't comment on the phone contact,but the in-store attitudes are the best. The pharmacists go out of their way to provide service at the highest level."