Safeway

"Wonderful customer service but what I don’t understand is if the customer is paying for the bags at checkout why the checkers continuously want to stuff EVERYTHING into one bag and refuse to give me more bags. They are literally ripped before I can get out of the store."

"Our poor neighborhood store is majorly under staff, so the shopping experience takes twice as long"

"I purchased four things from the clearance area. Got up to the register and the cashier did not ring them up and take off my clearance. She said that nobody told her. She said that i had to tell her how to ring them up. Huh? She does not look at every product and that's not her job. What???. I also bought ice cream that had a digital coupon. And she did not take off that discount either. Was I supposed to tell her about that as well? Does she not know what is in the ad? Is that not her job either? I've never had this experience from a cashier before... Has something changed? Maybe since COVID? I had to go get my money refunded at the customer service. She was nice and I did explain to her that I've never had to tell a cashier how to ring products up. How is it my job to know how to cashier??.. I would not go back to the Safeway on Yulupa Ave. Santa Rosa Ca."

"I have been shopping at this Safeway for over 20 years only because of its convenient location. In that time, it has seemingly emphasized hiring apathetic and aloof employees. There is only one employee that works the check stands that is consistently pleasant, efficient and friendly. Perhaps two more that are civil. Most of the cashiers are unfriendly, unmotivated and unenthusiastic. One is actually insolent to the point of rudeness. I have waited in a much longer line just to avoid certain cashiers. Additionally, and this isn’t unique to Safeway, I have never once been thanked for shopping there ( what the heck happened to thanking customers, anyway? ) only mumbled an indifferent “have a good day “ at the very most. And this is after bagging all of my own groceries. The layout of the store is cramped and made worse by the ubiquitous displays of sale items in the middle of the aisles, which makes them difficult to negotiate, especially when the store is crowded. Be great if they put a little effort into training their employees in the seemingly lost art of customer service, and perhaps concentrating more on satisfying their customers than boosting their profits."

"I love going to Safeway, it is the only place I enjoy shopping for groceries at. They have so many healthy and delicious items here and the employees are very kind. 10/10 top favorite grocery store of all time. I’ve probably spend over $4000 shopping for groceries a year so far."