Southern Lakes Physical Therapy 2121 South Kinnickinnic Avenue, Milwaukee, WI 53207

"I have come to SLPT for several years for physical therapy after rotator cuff repair on both shoulders, for my back, and now for my hip. The employees are super friendly, answer all questions I have, and I feel that my therapy helps each time. They really do go above and beyond. I highly recommend them, don't wait to schedule an appointment!"

"If you want to be harassed, feel unwanted as a patient, & then mocked by staff for expressing how rude it is to cancel a patient's appt. with no warning, when the patient doesn't cancel the appt. but the staff just don't feel like being there (despite other patients clearly being there & receiving service), this is the place to go! Jess will give you all sorts of contradictory information & ensure that you are stressed out of your mind, while you are also dealing with accident trauma. You'll be told "It's OK if you're rushing between work & here and arrive a few minutes later, just get here when you get here," and then you'll be told, "Did you get our messages (to send you to another site without notice or without your initiating this process), all just hours before your appt. They will use that as rationale to attempt CANCELING your appt., when you left home at 8:15am this morning, arrive at 6:15pm for their appt. from work, & raced all day not having a chance to even use a bathroom since 11am, just to arrive at the time you do, and THEN ensure that you are frustrated out of your mind & flip the script to attempt to argue with you for 10min. & try to deny your appt. when you do arrive, despite your calling (which is also unsafe, in traffic/rush hour), doing everything you can, while Jess just seeks to find new ways to irritate & harass you. Then, when you ask to speak to the owner/manager, the staff will refuse to give you an email address OR a phone # to reach him (Bill) at, & even pretend to BE Bill to avoid Bill finding out about how poorly they treat customers who work for inpatient hospital systems with patients with severe issues all day, race in rush hour to get much-needed treatment, & that patients are treated so passive-aggressively & rudely that it would make most people snap. I would never recommend this place to ANYONE after today's experience, & while they have skilled PT's and massage therapists who are wonderful, none of that matters if Jess is apparently in charge & you are never allowed access to the actual services, as she continues to try continually to 1) reschedule you at her convenience, 2) refuse to acknowledge your job, your boundaries, or your limits, 3) cancel your appt. unethically without notice or cause, 4) change her story regarding policies repeatedly, 5) laugh AT you & be as disrespectful as possible after someone in recovery from an accident & trying to work f/t already had a beyond stressful day, 6) refuse to provide you with a customer complaint protocol, 7) encourage other staff to laugh & smirk at you as you are leaving when she's been rude, 8) leave you wishing you'd never considered receiving services at this place. Just do yourself the favor, and instead of attempting to make appointments and then having them canceled on you at the last minute, just don't make any appointments at all and find an entirely different business to get compassionate therapy services at, where they honor their word, and where they actually CARE about customers."

"Just an overall wonderful experience. They not only helped me after my car accident but gave me the tools and advice to use at home for my recovery. Things I will probably remember for a lifetime. The staff is unbelievably great at what they do. I would definitely recommend them to anyone."

"This place was good.got my back not to lock up anymore.the people that are there.was very kind n professional.i would recommend anyone to go there"

"Very professional and so friendly! Highly recommend."