Davis Bike Exchange

"Today Rich was extremely hostile towards me (and I had a witness) when I brought back a bike he sold to me. The bike was not safe to ride and I had concerns. I simply asked if he would give me a portion of money back and that I was not happy with my purchase. He flew off the handle and I almost wish I had a body cam or had audio recordings of how he treated me. He told me to leave and he said it wasn't the bike but it was me that was the problem. Do yourselves a favor, DO NOT DO BUSINESS HERE! Rich does not care about the safety of his customers."

"Bought an old road bike in great condition for $250. Owner was very nice."

"I would not recommend buying a bike here. The owner seems friendly and straight forward when you’re first buying the bike. I just got a basic bike, nothing fancy. Even though he assured me it was possible to return it if it wasn’t working, that didn’t turn out to be the case. The handlebar kept coming undone. I tried to first return or exchange it, but he told me that I shouldn’t have expected much from that quality bike, and tightened it and returned it to me. It later came undone again. After dealing with it coming undone since the start (and trying to fix it on my own a few times with my own bike tools to no avail), I tried to return it again, because it wasn’t serving my purposes at all. He said he would replace the handlebars but that he wouldn’t refund it. I was so frustrated by that point, and done with the situation of a non functional bike, that I just gave up. He told me that I was welcome to put it with the donations. I just did that. I really hope he fixes the handlebars before selling it to someone else."

"Owner sold us a bike. The tire was flat the first time we rode it. We brought it back for repair. The tire was flat by the time we got home. I brought it back a month so later, and told him what happened. He said " I haven't seen that bike in months, and that's what they all say" in an extremely dismissive tone. I told him I didn't appreciate being called a liar, and after he continued to insult me, I told him that I don't appreciate the broken bike. He then squared up on me, got aggressive and told me to leave. I do not believe it is safe to visit this store, especially if you insinuate he is at fault in any way. If you do visit, do not go alone. Or even easier, don't buy a bike here."

"I called the owner to report my stolen bike. He said he was too busy to take down my information and said he doesn't purchase stolen bikes. I called back to ask if he would simply take down the serial number, but he was extremely rude and hung up on me abruptly. Every other bike shop I called in Davis and Woodland were polite and cooperative. Not this guy. Complete jerk."