Riverside Bike & Skate 937 Water Street, Eau Claire, WI 54703

"Worst service I have ever had. Never going back. I told them multiple times of the issues with the bike and the kid was completely clueless. They gave me the bike back with nothing fixed and charged me $90 for a standard turnup that was not what it needed. I went to Stache bike and Adventure and he knew exactly what was wrong with it and fixed it in 24 hours. Their customer service and people skills are also far below standard practice."

"Great guys there, went out of their way to help me pick the right bike after I originally bout the wrong one for me, they let me take it right back and upgrade to another one."

"stopped by to get a price on a bow hatch cover for my kayak. They took my info and said someone would get back to me. No word and no replies to 3 emails. I would NOT do business with this company since their customer service appears to be non-existent. Spend your money where service is a priority. UPDATED 4/14/23 - appears issue was caused mostly by non-communication. After contacting the manufacturer, I got a call right away from Riverside saying they had my part. Called and they shipped it to me. While I didn't like how to whole process went down, I did get my part. Just wish they would have responded to my emails and in-person request for them to call me before ordering the part (in case it was an outrageous price or something). As always, best to keep the customer informed."

"11-3-2022 Another update. Again I am reminded about why we bought 4 bikes at Riverside Bike... not only the quality of the bikes but the SERVICE...........Big thank you to Brian and Pat for rescuing my bike and me by the Paper Mill. (and also the great young lady that picked up my bike.)Updating my reviews.....My husband and I just again bought two bikes here from Pat and Brian (and crew) They are the new Pegasus E-Bikes. We will now be out of Eau Claire because of the vast range we can now go. They are awesome, well made and again we have the excellent service of Riverside Bike and Skate. We were very happy with our Trek bikes from several years ago but are now looking forward to the Pegasus E-Bikes. Thanks again to Pat for extending our biking range. Best place to buy a bike ...Period! 6-24-2021"

"Good shop but definitely could be better. Sometimes they're very accommodating and helpful. Other times they don't answer the phone and always seem like they have too many things going on at once."