Best Collateral 2025 Telegraph Avenue, Oakland, CA 94612

"Ashanti B at the location was so pleasant help me find exactly everything I needed down to the last dollar. I will definitely come. back and I’m from Georgia…. 100 stars hands down (She really deserved a raise) from a family of 5. Very much appreciated"

"Ashanti was a true professional. Straight to the point and made things easy to understand. In and out with cash within 10-15 mins max. Ashanti you are the real MVP!"

"First off, I would like to express my admiration in the way this shop has continued on in the face of so much adversity in the past two years. I am an Oaklander of aprox. 20 years and have purchased some incredible jewelry from here on several occasions. The staff has always been kind, professional, and knowledgable. To his credit, a former employee had more expertise in the jewelry department than anyone I had ever had the pleasure of doing business with. This is saying a lot because I love jewelry, too much actually. Today I received a hand written thank you card in the mail. It was so heartfelt and made my day. I mean, who does that anymore? A hand written note of thanks in the mail. Wow, simply wow. I will definitely continue to patron this shop and support their success. Also, the manager seems to run a very tight ship. Shout out to him. I say some raises are in order. (insert smiley face here). Krista"

"A year ago I gave these people 5 stars. Now, they get 1! Why, well, a year and a half ago I brought a number of instruments here and some jewelry. The jewelry wasn't worth much but for sentimental value to me. I had the intent of buying back most everything. 9 months ago I bought back the instruments, continued to pay to keep the tickets active on the jewelry and also moved 3+ hours away. Tickets on the jewelry expired a month and a half ago. I've been continually calling, because I had no way to get to Oakland until now, asking if I could pay off or to extend over the phone because i couldn't physically get here and they said, as if they were parole officers holding my stuff for ransom, that I had to physically come in so they could get my fingerptint! They know they're a Pawn Shop, right. I begged them to keep all of it and I'd get to Oakland as soon as I could, and they told me on more than one occasion, that even if it was sent out, we could get it back for a fee. Now today, I get to the store and they tell me, this includes the manager, who I'm fairly sure I spoke with on at least one occasion in the last month, says if I could tell him for sure who I spoke with, he'd use this scenario as a training exercise. He seemed surprised at my shock at that response, and I told him to forget it and left. They're ignorant, lazy, and self-important, and I'll never come here again, or recommend Best (worst) collateral to anyone again. Thanks for in essence stealing from me and then throwing it away. In essence that's exactly what you did."