Bank of America Financial Center 2295 Otay Lakes Road, Chula Vista, CA 91915

"As a small business owner, this, Bank of America has always been there for my business. Jeanette was more than helpful today, she gave great advice that will change the process of my business and make things much easier for my clients as well. Roberto as well has always been there for us and sadly we are moving to a new location. I pray that we have the same type of help and dedication as this team. I’ve never met a team that is dedicated to their clients like this one. Thank you for your hard work."

"I tried to introduce this branch to one of my friends who wants to open a new account. Tried to call this branch several times but couldn't go through anyone there. I have been a BOA client since 1997, and the service of this branch is getting worse. If such a poor service continued, I would move to another bank, not another branch."

"The manager here has been rude to us at this location multiple times. I walked in to get cash, and as I was standing in line she proceeded to tell me to get out of line and get cash at the atm. I proceeded to tell her the amount I wanted won't come out of the atm. She said I was dead wrong. So I argued how my fidelity account only allowed 500,but I needee 1500. She still thought she was correct. I don't go to this one when she is working just to avoid confrontation."

"I closed four of my accounts with Bank of America because of me poor customer service that they provide at this branch. They need new management, they do not value their customers and it is truly spoken in their actions. This is the bank that’s closest to my house and I literally will drive 10 miles past it to receive better customer service at a different branch and bank. They need new management the citizens of Eastlake deserve better."

"In and out... no lines (probably because I was here right when they opened). The tellers could be a little more welcoming, but other than that, an average banking experience."