U-Haul Moving & Storage of Chula Vista 99 North 4th Avenue, Chula Vista, CA 91910

"Everything went well in the beginning until returning our truck . Employee stated we drove it 40 miles when it reality drove it less than 20 and even filled it with $25. Our charges went from 40 to 100 because of the suppose miles we drove it . The morning in which I was assisting my disabled and elderly dad move led to a negative experience . The manager stated they could not do anything about it . The miles listed on the contract match when we first got the truck . Again what didn’t match was the Milage indicated on the odometer when we returned the truck . We had the truck form 8 to 11 am and even returned it at 9:30am . I do admit I should’ve second guessed getting the keys to the truck we were given since the manager stated to another employee that it recently had maintenance work done which leads me to believe issues with the truck was one for sure the odometer. (Corporate please feel free to check your indoor cameras for the managers words to another employee regarding the recent maintenance to the truck ) I will be making a formal complaint because it is a rip off to charge a costumer for something we honestly did not do. I have been a loyal customer for years and thankfully have had no issues prior to this but when you take my hard earned money for an injustice reason then we have a problem . I will look for another moving company in the future if my money is not refunded ."

"The staff at this U-haul location were some of the best I have ever worked with! They were friendly, helpful, postive, and accomodating - even when we had to downsize from our truck reservation. Tracy (I think that is her name), went above and beyond to help us ensure we had everything we need. I will be sure to use this location moving forward."

"The van we wanted was disgusting. Unfortunately I was desperate because it was my last day to move my office. It’s smelled so bad and there was so much dog hair every where. I was itchy and sneezing. The worker even put his mask on when he checked the miles, I feel like he knew it stank. The girl was kind enough to refund us the rental portion, not the mileage, but the guy worker made this face and shook his head in disapproval, he obviously doesn’t have customer service skills. I will never go back to that place. Stay away! Beware!"

"I had a great experience, I was greeted by Tonya right when I had walked in, informing me I would be helped next. Once Yesenia was available she helped me narrow down what truck I would be needing for my task. When I came to drop off the rental, Eric was able to help me out and get me on my way. Customer service was spot on. Not my first time coming to this location but definitely not my last."

"I have used this location for years moving our stuff locally and long distance. Recently I needed a Uhaul van to move some Costco very large items from the store to our home. The whole process was very easy and straight forward. We will use this location again whenever we need a truck."