UW Health Deming Way Eye Clinic Optical 2349 Deming Way, Middleton, WI 53562

"I ordered contacs, & have paid for them. It is Christmas, & I am traveling. I called this morning to see if they were in, and they told me the deliveries are between 10:30 a.m. - 2:30 p.m. I requested they call back when they are delivered, and they didn't. I called and there was a delivery made, but weren't sure if my contacts were in, I asked if they had a tracking number, and they did. She went and told me the contacs were delivered, but they need to have a receptionist go down, and bring up the delivery. So, I have to wait until tomorrow to get my contacs, and they are in the office. I work in customer service, and we would never treat our clients like this, someone would of went and gotten those contacs so I could of picked them up today, of course she didn't offer. Very disappointing and I need them, as I am wearing one contac, and I told her that as well."

"On 8/18/23 I had to cancel an appointment for Nov 6th, 2023. The next opening was not until Jan. 2025! This means that it will be well over a year after my original date. I am a 75 year old who has been diagnosed with eye related issues and feel this is a totally unacceptable delay. My only other options would be to switch providers and hope my insurance would provide coverage or to reschedule at another UW clinic (who also have staff shortages and long waits). UW Optical needs to seriously address their staffing shortages and take a more proactive approach to customer service."

"It is Very very frustrating to get hold of front desk for appointments. it is very bad, or the worst staff at front desk. the doctor Walker is really good. I know it sounds unrealistic , i am trying to get an appointment since one week calling them everyday and put on hold for 20 minutes and never got to speak. still trying. looks like I have to go there in person to get an appointment. It is hopeless. Worst staff at front desk. I cant believe they are ALWAYS busy ,each and every part of the day."

"If I could give a 0 I would. Scheduled an appointment 6 months ago. Had a reminder in my calendar. Never received an appointment reminder call or had anything in MyChart. Tried calling the clinic the morning of appointment and was told there was a 91 minute wait time to talk to someone. The clinic was open for 3 minutes...... AWFUL"

"Back in May I tried to make an appointment because my last eye exam was 3 years ago and I needed new glasses (they broke). After 20m waiting in the phone they told me the earlier they could see me was November. I made an appointment but looked for other places - found one that will see me within one week and they had great services. When I tried to cancel my appointment, it was impossible: I called at 8am, 10am, 2pm, 3pm, I was put on hold forever with a message saying they were experiencing a large volume of calls. I purposely tried times when people are usually working, days of the week that tend to be less busy (Tuesdays, Thursdays). Nothing. I gave up, let's see what they say when I do not attend."