The UPS Store

"On January 27th, I went to the Odana Rd UPS store to send a package. I did not have the label printed, and the store had me email the label so they could print it. After a bit of fumbling around, the associate finally was able to get my label (so I thought). He printed a label that happened to be going to the same state as my package, but the wrong label. So my package was sent to the wrong place. Normally, not a problem. It was an item I sold on Mercari, nothing irreplaceable, and things happen. So i called to see what we could do. The staff was helpful that day, but after that, no follow up. I ended up having to call the UPS store corporate office to have them investigate this. They involved the store staff, the Regional Manager, and the owner, and they did nothing but drag their feet, and force the process to go as long as possible, and still no communication. After over a month, and having to keep escalating the issue with the Corporate Office, i was FINALLY reimbursed for the loss today. I will never go back to this location again, nor would I use any UPS store run by Executive Business Group, unless I absolutely have to. You mishandled a package, it happens, but to be as reluctant to correct it as you could be, waiting til the last possible minute to do anything is disgusting. Grow up, and learn some responsibility."

"Snarky, rude, unhelpful. Tried to use their services to return an item to UPS… middle-aged woman at the counter would rather be talking politics with a customer than to offer assistance. Hot tip: these stores are a dying breed….. customer service goes a long way."

"I came into the UPS store to print a few documents on high-quality cardstock. The staff was amazing. Two staff members not only helped me in a timely manner, but went above and beyond to assist me when the images on my document were not lining up quite right. If I ever need anything professionally printed again, I will come here and ask if Mark is working. 5 stars!"

"I came into the store for a return. Johnson I believe is his name was just looking at me in disgust. He calls me up and instantly has an attitude. There’s a mess in the counter and he’s slamming his hand on the counter for me to place my packages. Like you can use you’re words. Secondly he just shouts Post office because one of packages wasn’t supposed to be returned there. So I’m pulling up my phone to give him the QR so we can scan it, and then he snaps his fingers so I can hand him my package that he said I needed to be returned to the post office. You don’t snap your fingers at customers. You said it was for the post office why are you asking to see it again, especially so rudely? If you don’t like interacting with customers don’t work in customer service JOHNSON. Super disappointed I was treated like this. I was so shook I went to my car then came back and asked for his name. As someone who works in customer service this beyond unprofessional."

"Had a great experience at this store with a complicated return. The sales associate named Mark was super friendly and helped me with my order while a line queued up during stressful holiday returns. He was able to help me and other customers in an efficient manner to keep the line going without losing his cool."