California Coast Credit Union El Cajon Branch 898 Jackman Street, El Cajon, CA 92020

"I want to thank Patricia Nicolay for helping me She was very polite caring and helpful. Great customer service and I really appreciate her. Thank you Mrs Nicolay."

"It's been back and forth. There have been moments where they have helped, and they are kind. Usually I have to wait in line for 45 minutes for that though. Which I'm patient so it's okay. I just wonder if I come at the busy times, or if it's always like that? A busy location maybe. The tellers are way more kind than people on the phone. I was having financial problems. I called to talk to someone about the issue. She tried to give me advice on how to spend my money, which seemed very unprofessional. I did need help, so I wasn't sure how to respond. It felt very judgemental. Also one time I called, and it was obviously someone taking the line from another country. This teller told me my account didn't exist, and to not call? Which was even more confusing when I called back, and then it was a normal call. But they didn't find it weird or suspicious when I told them someone just took my info from their bank, and told me I didn't exist there? Now I'm traveling internationally, and they randomly put my card on hold at the worst times. Sometimes I can't receive calls to fix it. I travel a lot for work, so it's not the best bank for that. This may be my last time giving the bank a chance. I will see how it resolves. But having an experience of kindness and an experience of rudeness. Also I feel judgement from this place. I'm not sure what to think of this bank. Even though I wanted to like it and not go to big banks. Hm"

"CCCU is the only bank I’ve ever used and have been going to this specific location around 10 years and have had nothing but amazing service. I highly recommend this place. My first time auto loan was so low when other lenders tried to offer me a new loan most literally said “Oh wow! Yeah, we can’t beat that APR.” No stupid credit card fees. Makes you feel like they actually care about you and not just doing the bare minimum job. Ive received nothing but great communication form them as well. One time I missed a fraudulent purchase on my card and they called me to let me know they were turning that card off and I could pick a new one up that day. Always willing to do everything they can, but can only do so much with all of CA laws. Never had a bad experience at any location."

"Update: As of now, I have spent a total of 7 hours in the last 2 weeks with this organization to give me the run around and misplace information regarding the account... just for them to tell us that we have restart the process again. All I can say is if you want chaos and lack of coordination, this is the bank to work with. My father banked here and since his passed away they have not been at all helpful. All his other banks have been sympathetic and helped up step by step through the process. I have wasted more time dealing with different procedure, leaving voicemails, and being hung up on. I feel terrible for my mom and seeing her stress about having to call them."

"They called me to tell me that someone was phishing my account. When I got my new card 2 weeks later, I used it 2 times, withdraw from my checking account. I used my pin # .I received a statement that told me that the money was charged to a credit card and I now have a 723$ loan to pay off.I asked how this could happen? I withdrew 300 one week and 400 the next, from my checking account and usedmy pin # both times .No one could tell me .someone is lying. They refused to accept their mistake, and would not remove the 23 $ service charges and interest. I closed my account. I can't trust them anymore. Don't you trust them either."