California Bank & Trust 1024 Graves Avenue, El Cajon, CA 92021

"Came to withdraw money in the drive through. I don't really know how it works, waited to be assisted for 10 minutes. They have a window were they can see me and i was the only one left waiting. When I pressed on the "call teller" button the lady on the speaker screamed "YES!" With an annoyed and rude voice. I asked her why she was being rude to me, she said sh wasn't but that I didn't send the canester. I told her I don't really know how to use this service and she should not expect for me to know. I asked if I could work with someone else. I then got assisted by another rep. She clearly didn't appreciate me pressing the button."

"I created a business bank account about a year ago. Tom, the account rep was very friendly and helpful. If you want to establish personal relationship with your banker that actually matters I would recommend this bank. You're not just a number like with Bank of America or Chase."

"I have a bank check written off of your bank from my previous apartment complex and you refuse you cash it because I don’t have an ID and a credit card. Not everyone has a credit card and a debit isn’t good enough for you folks. It is written from your bank and my name is on it. Not everyone has a credit card. Not only did the apartment complex screw me out of $150 you’re trying to screw me out of the other $150. Your bank is garbage"

"This is the first time in 10 years that a bank wouldn’t cash a check for me. I run my own business.Whenever I have a new client who pays me with a check larger than $4000 I like to cash and verify it at their personal bank. This bank couldn’t verify my “identity” even though I showed them my US passport, AAA member card, Bank of America card, 2 SDCCU card, SDSU ID, Costco and Sams club card. Most of them had my picture and signature. I’ve gone to banks all around Southern California and never had this problem. They didn’t even try to call the member who made to verify. After telling my client what had happened he was enraged and committed to switching banks."

"I needed a business loan a while back. I met Susan Ferrara and she walked me through the process step by step. She provided me with a very detailed list of documents they needed. It did not take more than three visits to get everything done. Susan treat me very professionally. I do recommend this branch to all my friends."