Pool Supply 4 Less

"I purchased a Pentair MasterTemp Pool Heater 400,000 BTU Propane Low Nox EC-462029 in January of 2023 and had it installed on March 22, 2023 by an authorized Pentair installer/dealer. The heater has started to fail after less than 60 days in service. Beware about the warranty when purchasing from this online retailer as it is only for 1 year and does not include labor. This product has broken twice in the past year, I would NOT recommend purchasing this product."

"Find your item elsewhere. I purchased a wireless base receiver for a pool remote from this site, and it wasn't able to solve my problem. I initiated a return, and customer support sends me a 7 word response, saying I need to plug it straight into the main board. I informed them that plugging it in yielded no results, to which they informed me that I can no longer return it, because it's been plugged in.. Pretty incredible. "Please plug it in, didn't work?, sorry, our policy states we don't take returns on items that have been plugged in (even if we told you to)". After many back and forth emails explaining how unethical this was, they informed me that they will make a one-time exception and send me the details on initiating the return. The policy states that there is a 15% restocking fee, and the return can be declined upon receipt. Nothing about my interaction leads me to believe that any sort of refund will be received upon sending them the item back. Even if this company has the item you want for less, I would recommend paying more elsewhere and having a better experience."

"Pool valve had a barely visible crack with the naked eye but when I used a magnifier to take a clear photo through magnifier I could see it and who knows when water pressure build up can leak. I received a free return label so I have to look somewhere for another valve. 2 other valves from a major site had other hairline cracks and I returned them so I don't know ... these made in China parts are a pain look at these clear pictures that I took with a magnifier ..what I send to poolsupply4less in first email was not clear enough cause I used phone for photo but in the next emails they saw it more clearly. Cannot risk another installation payment for something that shows a crack look at it when it comes back please. Pay attention with this site cause return policy is shady better with other major sites where return is free and no risks. I order here only because I had surprises w similar valves at other site. This is not their fault cause defect is barely visible and easy not to be seen and they refunded. PS- part is Hayward but they are made in China assembled in US. Injection molding machine more likely has a problem otherwise the valve looked very good...the problem with this company is that they don't offer free returns if you changed your mind or from the moment you install the part it become a manufacturer warranty and you cannot send back so better read their return and refund policy is not like other major sellers."

"I purchased a Pentair pool filter from Pool Supply 4 Less. Package came, in all good condition, very quickly I might add. Took it out of the factory package, and found that the assembly ring that holds the top to the bottom of the filter housing is broken. I thought to myself, how in the world am I going to get this replaced? No way it's going to happen. Lo and behold, I sent an email to Pool Supply 4 Less to customer support. And within three days, I had a brand new ring! They were amazing! They were the least expensive online for making this particular purchase. Highly recommend them for all your pool/spa needs. Customer service is not yet dead!"

"Editing my review to a 5 star review! After many emails back and forth, PS4L worked on my behalf with Pentair to get my cracked panels replaced! The replacement panels just arrived today to me so I can put my heater together. Thank you PS4L for helping to make this situation correct for me, I am a single mom, and putting myself through grad school, the heater was a gift to myself-but an expensive one! I am very thankful they helped fix this as the replacement panels would have been very costly for me. I ordered a Pentair Master Temp pool heater for my in ground pool. I was very excited that the customer service seemed wonderful and the order shipped quickly. When the box came, the box was not damaged and appeared that all was fine-I did sign for the delivery. There is a clause in their ordering that you must be home and sign for these big deliveries-it states in the email that they continue to quote me that I was to inspect the box for damage and sign, and if needed, unpackage the box in front of the delivery driver. My box was in perfect condition so there was not a need in my opinion to open the box in front of the driver. When I went to open the box later in the day to get the heater ready for install, it was then that I realized that the lid was pretty cracked on the unit. I immediately contacted customer service who was very responsive and tried making a claim with the delivery service. I do not believe this was a delivery issue-I truly believe this unit was packed this way-today, we went to take the rest of the unit out of the box, and there is considerable damage to the units plastic casing. PS4L states they are not liable since I signed for the package. These units are expensive and I want everyone to know that BUYER BEWARE! Check your box upon arrival, open it up, I guess at least I could have placed blame on the poor delivery driver. PS4L is doing nothing to help repair this unit for me-just quoted me the cost for the parts to fix it! Seriously!!"