Quality Assurance Travel

"Used Quality assurance travel shuttle this past Friday for my daughter’s wedding. Bus driver was very friendly. Shuttle was clean and the drive was very smooth. Pick from the fairmont hotel was on time and pick up from city hall was also on time to drive to the restaurant. The pick up from the restaurant back to the hotel was also on time. I highly recommend this company for any events. No worry about driving around SF and parking. Thank you. Margie Soto"

"Disappointing Refund Experience I recently had a rather frustrating experience with their refund process, and I feel compelled to share my feedback. I made a purchase on July 2023 for the bus ride. Unfortunately, due to I needed a 50 seats insteadofthe 28 seats, and I paid for the 28 seats, they didn't allow to let me to pay the differencefor the 50 seats, want me to pay the full amount instead, and I needed to request a refund. The issues began when I initiated the refund process. Despite their stated policy of processing refunds within 7 days, I experienced a significant delay. until today, I haven't gotten the refund yet, which left me feeling quite frustrated and inconvenienced. Moreover, the communication throughout this process was severely lacking. I reached out to their customer service team multiple times for updates but received vague and generic responses that did little to address my concerns. each time I called, she said she would reach out to their accounting and call me back, but it's never happened. I would suggest that [Company Name] seriously consider reevaluating their refund process. Clearer communication and timely processing are imperative to maintain customer trust and satisfaction. I genuinely hope that my feedback will be taken constructively and that improvements will be made to prevent other customers from encountering similar frustrations."

"Quality Assurance Travel is always my go-to bus travel company in the San Jose area. They do an amazing job communicating and taking care of your large group travel needs. I work for a school and I know I can rely on them to safely take our students to and from field trips. Huge shout out to Elena & Javier Moreno! Elena is so helpful in booking and Javier is a very experienced driver who is also very accommodating! Thank you again to this team, I appreciate everything!"

"Thank you Quality Assurance team for your excellent service for our tour. Victor Perez was a fantastic bus driver!! He knew when to anticipate bringing the bus to us and was great to have on the tour. Elena and Art were super helpful on the back end. The 31-seater bus was very nice. Everything went seamlessly on our end."

"Our organization used Quality Assurance Travel and booked 2 mini shuttle buses for our event. We let them know how we wanted the shuttle rotation and they walked us through some suggestions for a smooth day. The drivers were absolutely amazing and were in communication with me and each other if anything was to change. The office customer service, Art, was a pleasure to work with as well. He accommodated any last minute changes smoothly. Thank you again for helping make our event a success and making it a great day for our guests."