The UPS Store

"I am very disappointed. I visit the UPS stores on a regular basis while working in and out of town for various reasons. 9 times out of 10 the staff is just ok. I ALWAYS look forward to going to my local UPS store in Rocklin near Bass Pro because the staff there is always super nice and helpful- until today. The lady that helped me (I've never seen her there before) wasn't rude, but wasn't the nice and helpful personality I was used to. A man came in while I was waiting with a large plastic container full of paperwork to be shredded. He put it on the scale to have it weighed. He asked if she would subtract the weight of the container-she said NO. It was $72!!!! She printed 6 sheets for me (5 of them were wrong- they were not lined up correctly and I threw them away) so I just settled on 1 page. She charged me for all 6....Really? Hopefully she is just covering for the day."

"Helpful staff and convenient features (like the self-serve Amazon return kiosk)."

"Received very good service from Maria and Jason. Besides their knowledgeable service they also helped me with cheerfulness and gladness."

"I packed boots that were in a shoebox into another box that was from a lamp. I taped the box well but the UPS cashier said that she can't accept the box as it may open during shipment. I can understand the policy (even if the box was sturdy and taped with shipping tape along the seams). She said the cheapest box that she has is $28 whichj doesn't include the shipping cost. Enough said, I went to Walmart and paid $1 for a box and re-packaged."

"I have been at this location a few times and have had a good experience. This time I had an unfortunate experience with an employee that I had never seen before. She was extremely rude and condescending. She told me I was using the wrong boxes. I have used the same shipping boxes forever and never have had an issue with it. (They are uline boxes so they are specific shipping boxes). Honestly not sure if she was just having a bad day but it puts a bad image on the whole store."