SDCCU Temecula Branch

"The stupid ATM machine ate my debit card for no reason. I was making a deposit putting in bills and the machine freaked out started beeping and then said it was keeping my card without any warning. I don’t even have an account with them. How dare they take my card. It’s not theirs to keep. Now I have to call my bank and wait a week for a new card because this branch is too cheap to update their ancient broken ATM machines. I am beyond upset. Banks have no right to take personal property without cause. It’s a massive inconvenience to now have to replace this card before I can do any banking. DO NOT bank here! They do not deserve your time or money. When I called the bank for help they could care less. Just said there was nothing they could do and the card would be destroyed. Did not even care what ATM was broken. Seems like a pretty terrible bank. Avoid at all costs."

"I'm not saying the staff wasn't nice , because they were , but my teller could not explain the issue with my account balance. I've been here for over 30 min patiently waiting for someone else to explain. I like SDCCU , but this is a horrible experience and now I can hear them talking about my account , but no one is addressing me."

"Great bank teller s Lousy policy Have been a member for many years. Went to withdraw from an alternate debit card Bogus 5 dollar charge Corporate greed"

"SDCCU has become one of the worst banks over the years. Seriously, it used to be great but the services dropped to treat everyone like robots. Also, they will drop a bomb on your credit report FOR NOTHING!"

"I wish I could give them zero stars!!! Customer service has gone down the drain. Been a member since 2014 and I am livid!!!! needed to complete a balance transfer in a new credit card that the Banker did not do in branch for whatever reason. Called and found out there was ALOT of information not told to me when getting the new line of credit. Instead of helping me they transfer me back to the Banker who had "helped" me earlier. Banker gets on phone with attitude and tells me I didn't ask about a balance transfer when I literally pulled my Statement out to verify the amount and asked if they could increase from 5k to 6k so I can only have 1 credit card. She continues to give me attitude and basically tells me I never asked about balance transfer and the Transfer is going to cost me $108 to complete. If she would have given me all this information up front instead of worrying about getting another sale towards her bonus I would have told her I need $6100 to cover the balance and now I have the option to cancel my card or have 2 credit cards which I didn't want. NEVER have I been talked to so rudely from such a business. Change your ways SDCCU this isn't the level of Customer Service I have come to expext."