Navy Federal Credit Union 1049 Harriman Place The Hub at, San Bernardino, CA 92408

"Not sure why one of the workers (Brent) spent 5 mins checking if my id is fake when I just went there for a replacement debit card and to deposit a check. He then had me wait in the lobby for roughly 12 min before I said just mail me my debit card. He proceeded to apologize, saying that he told someone to grab it which I don't believe because he saw me waiting and went to count coins instead. The entire time the worker was condescending."

"I’ve never had any problems at this Navy Federal. The bank tellers are always nice and friendly, and it is always quick going in and out of there. Such a large branch for how infrequently it seems busy."

"Hi, my son and I went to this location(San Bernardino Branch) today (9/14/23) and our experience with your senior rep (Anna) was disrespectful and discriminatory. We arrived at the bank at 9:05 am and was the only customer in the facility at that time. The Federal Navy greeter (Ann) greeted us with kindness. I asked her if we could speak with a branch manager and she said that person wasn't in yet but a senior rep could assist. The senior rep was Anna who never came out of her office to greet us or even acknowledge us. We had been waiting for 15 plus minutes to be assisted. When Anna did come out of her office, she walked right by us, never said a word and kept going. After that, Julia, another senior rep came over and asked if she could assist, so we started working with her to try and get our issue resolved. As we were working with Julia, I saw Anna go out of her way to assist another customer who had just come into the bank. After I saw this behavior of Anna's, I approached her when she was free and expressed to her what I had saw. I said to her, I noticed you came right out of your office to help another customer, but you never extended that customer service to my son and I. Anna;s reply was, "yes I did do that. I should have assisted ya'll but I didn't". Her attitude was "oh well". I told her that I was going to report her to Federal Navy's HQ office, and her gestor was as if she didn't even care. We do plan to file a formal complaint against that branch regarding Anna's discriminatory behavior. And her attitude was very disturbing. My recommendation is to remove Anna as a senior rep and send her to a interpersonal training course and a customer service training course. If those training course doesn't help her, then maybe you should transfer her to your death valley facility if you have one. Signed a very dissatisfied customer/federal employee"

"I would give this NFCU branch a zero star if it was available for the review, went into the branch recently to conduct very important financial banking, and was met with difficulties, by both the member services Samantha, and by the branch manager David . Furthermore, they then got on the phone with a so called specialist, who could not answer any of my banking questions either regarding my Navy Veteran fathers navy federal credit Union account, NFCU definitely does not look out for its members or families that’s for sure! Poorly trained staff should not be conducting BANKING with everyones HARD EARNED MONEY. Have been disappointed now twice with "in Branch Banking" at the Moreno Valley location and now here... my Dad a honored Navy Veteran and his caregiver myself deserved much better treatment!"