1st Valley Credit Union

"Truly the worst bank because of the inability to do their basic jobs. They can't even reliably report with any competency to your credit reports. They have knocked down my report because of their error. Which they can't fix. So if you need a lower credit report this is the place. Update: the level of sheer lack of knowledge and unresponsive customer service has propelled this 'bank' to unparalleled heights. One week has passed and these 'bankers' can't even disperse a simple loan that's funded. From telling them that yes...DocuSign is a faster more convenient solution vice having to go to the bank to sign various documents isn't needed. Insisting on scribbling declarations in an email doesn't promote customer confidence. Now their inability to do this simple transfer function has my money lost in the wire transfer cloud. The response from their expert Suzanne: " well you'll just have to call the other bank" and that's the extent of their help... Time to file a complaint with the feds as their complete ineptitude has cost me a great deal of hardship."

"This branch ATM is often out of order an piles of debris an trash set aside.I do not know when the ATM is going to be repair an inside they do not take the credict union card ."

"Never had a problem with this bank but there customer service is starting to get terrible and they are treating customers like they don’t matter"

"There was a fraud with someone using my debit card number from Santa Ana & not once I received a call from a fraud number to see if it was me making that purchase or permitted someone else to using my debit card. Which they use to be good at calling to see. Remind you, I had possession of my debit card & live in S.B. 1st Valley (Susan) had me fill out a form & file the “five purchase claims” with them on top of filing a claim after anything over a hundred dollars to the police department. Susan stated it can take up to 100 + days to receive my money back or sooner :/ Now just a waiting period and once I receive my money back, I’m changing banks. Sadly after being at this bank for 25 plus years before it was only County/City employees , my money isn’t safe there, now knowing after anything after hundred dollars/ waiting period of 100 plus days to receive my money back if fraud ever happens again."

"I was interested on opening a new account and applying for a loan. I called the credit union multiple times to ask important question prior to my 40 minute drive to the credit union. Over the phone they assured me they would match other credit unions car loan interest rates with simply just showing them the current rates offered via the website. Come to find out and after driving to the credit union it was all a lie, and a nonsense excuse was told. My appointment was at 10:00am but was not received until 10:20am as many current members were there complaining about account and card issues. At the end I did not open an account and loan officer proceeded with providing me her business card for no reason."