U.S. Bank Branch 22405 El Toro Road, Lake Forest, CA 92630

"Mr. Ezmat took care of me very well. I needed some unique processing done to close my old college savings CD and he was able to get it done swiftly"

"I had a nightmare experience purchasing a faulty gift card several weeks back from Ralph's. Since the gift card wasn't working nor was it recognized as a legitimate card, I called customer service (US Bank phone # on back of the card) and they requested for me to fax over several pages worth of information. I literally faxed over the same information four times (one time via mobile app, three times via UPS store) and they said the content on the pages were "illegible" and blurry. This made me irate because the only way to get a new gift was to fax over the the information to their specifications. Keep in mind, I already wasted nearly $40 of my own money, copying the documents, faxing them and downloading an e-fax mobile application that only required a paid subscription. I rushed over to a nearby US Bank and Mr. Salama kindly sat down, listened to my story and helped me scan and fax all the documents from scratch. I told him what if I need to fax it a hundred times because of whatever excuse they give me? He kindly reassured me then we will fax it over one hundred times at zero cost, no problem. After calling gift card services just now, they reviewed and accepted everything Mr. Salama faxed over last week and I will be getting a new replacement gift card within two weeks. Thank you to Mr. Salama and this US Bank branch in particular for taking so much burden off of my shoulders. You guys are the best...."

"The manager here has got screws loose. I got a grant check from Saddleback College, I deposited in person to a branch manager in lake forest down the street. Then I find out the branch manager at this location in lake forest flagged the government check for fraudulent activity despite me contacting my school district and finding the person in charge of the check in accounts payable and getting her verified work phone number he refused to speak to her and verify the check was real. Then was screaming and spraying spit in my face after getting up from his desk walking over to me as I was sitting and cussing trying to provoke a response. This branch also will commonly tell customers they can’t help due to having to make an appointment saying walk ins are basically only by reservation. They took my emergency grant fund money and have now been holding it for 10 days despite the money already being positive in my account and the check has been shown as cashed by wells fargo. This bank is a joke find elsewhere."

"The staff at the bank were all very helpful and friendly, as they always have been. It was a very pleasant experience."

"Very friendly and helpful staff. I visit this branch a few times a month and Julissa is consistently joyful and genuinely eager to help. Her experience and knowledge make my business inquiries and transactions a breeze. She makes you feel like a friend, never a burden. I always leave with a part of her joy to take and share with others. Today the manager, Mo, approached me in a line of one, me, asking kindly if he could help....that's great customer service. That's always been my experience at this branch. Thank you Julissa and MO for always making each of my visits feeling special and cared for, I appreciate you so much!"