California Canoe & Kayak at Jack London Square 409 Water Street Jack London Square, Oakland, CA 94607

"I placed a online order thru their website. They charged my credit but I never received the order. When I check my account it shows the order is waiting to be shipped. I have emailed them multipletimes times with no response and called their phone and left multiple messages, again no respnse. I would give them zero stars except google doesn't allow this. This is the worst customer service I have experienced. After this review California Canoe & Kayak contated me immediately and we resolved my issue and they couldnt have nicer. All of my email inquiries that I had sent ended up in their spam folder. They were very apologetic."

"Had so much fun with my son on the water seeing the beautiful boats and nice views make sure yo bring an extra pair or pants or shorts though"

"Great selection of equipment and classes. If you meet the owners Tammy or Keith, please say hi for me. They are the best. Rent a Hobie Board!! I'd never tried anything like it and ended up having a great time. It's a board that you stand on in the water but you can pedal it like a bike and steer with the handles. So easy and fun!!"

"This review is ages late, but I am finally getting around to sharing what a lovely time we had. The guided kayaking tour was a gift for two close friends who were visited last year, and it was just perfect. From determining which date to choose to the payment to the guided tour and afterwards, our guide (Su, I think his name was) was extraordinarily calm, gentle, full of vitality, and funny. I live in Oakland and look forward to bringing many more friends here in the future. Thanks so much for making our day memorable."

"My family and I just stepped in , and no one helped us. A girl at some point greeted us , but don’t ask if we had any Questions. I’ve always visited Jack London and I’ve been interested in renting or even buying gear, but now I just won’t buy it from here. I get it they are right there in the middle of everything, but as a business you should still want clients and have good service. I’ll just go on Amazon and Google for my Kayak/Canoe needs. I only gave them 2 stars because they seemed to be fully stocked and had just about everything, could have potential in the future."