Lids 5620 Paseo Del Norte, Carlsbad, CA 92008

"They refuse to print a receipt without giving them an email address... Not interested in the spam, thanks."

"Today I walked in and was greeted with a huge smile plus welcoming service. I never buy hats usually, however, Troy was the absolute best at his job and providing excellent customer service."

"Their products are overpriced, they don’t have a fitting room, and you can’t return online orders to the store. I was also told that for whatever reason they won’t sell any Padres gear until a certain date even though they have it in the back. What sense does that make if they sell it on their website? I’ll just get my stuff from Amazon."

"I collect SD Padre hats so I don’t always try them on even though is was a FITTED 7 3/8. I purchased the hat in early January and tried it on last week and it was so painfully tight I couldn’t wear it. I just went into the store today 2-7-2020 at 4:21 tried on 2 more that say 7 3/8...one fit and one wouldn’t even fit my head. I took both to the front counter to show the lady that one 7 3/8 fit and the other one totally doesn’t. She said the only way was the hat hat all the stickers (it does) and have the original receipt (I don’t). Even showing her the lack of quality control she showed no concern....."

"I walked in and the girl working there wouldn't let me shop in peace. She followed me around and made me feel uncomfortable. When I did ask her about a sports team she had no clue. As far as the actual store goes they mostly carry small size clothing they need to carry bigger sizes. I was not impressed at all with this store"