Molina Healthcare of Wisconsin 11002 West Park Place, Milwaukee, WI 53224

"I just got off the phone with Nicole and it was an amazing experience! I tried leaving a voicemail with her supervisor but it didn't go through, so I'm giving her praise here. Nicole reaffirmed to me that I chose the right HMO for my family and I. Visioncare/ Hersolf wasn't up for two days and my daughter has been needing an eye exam since Sept. We were told they weren't taking anymore appointments till Oct. 31st, so we waited and called yesterday, then tried today. No picking up for two days. Called the state and was told to call Molina. Nichole listened and tried calling for us, she ran into the same problem. She apologized which she didn't have to and kindly sent them a message to call us. Talking to Nichole was the ONLY good thing about this process! So THANK YOU SO MUCH NICHOLE!!! OUR FAMILY LOVES YOU ❤️"

"Adult braces is not covered by the insurance. Over the age of 20 is the cut off age. i have been trying for years....years trying to find a place that offers braces and accepts my insurance, now i cant even get them because im over the age requirement. There should be special or rare occasion or request where it should be covered."

"My experience with them has been awesome. Recently had total knee replacement surgery and my case manager went about a beyond. Calling to make sure I had everything I needed and also kept in contact with me for other medical issues that I had. I have nothing bad to say about they."

"UPDATE: 1 MONTH LATER. Still NO phone call or e-mail response. Today in US mail I received a form letter stating my "grievance" was "under review". ALL I WANTED WAS A PHONE CALL OR E-MAIL AND I'M STILL WAITING FOR THAT. Seriously poor customer service. My coverage just started January 1 and I am already experiencing what numerous others here have said. Molina "assigned" a PCP to me and when I selected my actual PCP (from THEIR list) it said the choice would not be "effective" until February. What? Tried calling... horrible experience. Only part of website without glitches is payment center...gee, go figure. Wondering if any previous reviewers ever received follow-up after the formulaic response of "e-mail member services"?? UPDATE "We strive to take care of our members and want to help resolve your issue." E-mailed 12 days ago... NO RESPONSE."

"When I was in the hospital last fall, it was very difficult to speak to a real person at Molina. Even the hospital case manager had a difficult time communicating with Molina. It was a very frustrating experience for me. Even though I only had the insurance from 9/1/2021 through 12/31/2021, I was happy to find a different insurance in the Marketplace. Would not recommend it to anyone. For a few weeks, Molina put my account “on hold” because they said I was behind on paying my premium, so I paid another month to reinstate my insurance. In the beginning of January, I received a reimbursement for the extra payment I made."