The UPS Store

"The service has signefitelly improved within a few months, and the staff became friendly and customer oriented. Thank you."

"It was extremely convenient. I had an important meeting, but also had all my luggage with me. Being able to store the luggage safely right near the meeting was incredible."

"Not helpful. Any time there is something complicated, they refer you to the adams street main office. When I go to the adams street office they say the Sharon Heights branch was incorrect. The ups store in Menlo Park on El Camino is much friendlier"

"Tried to send two boxes, but was told I needed to either print my own labels. Or, they can print them for $4.23 a piece - which is roughly half the cost of shipping. Seems like they've got all of the information and it's already paid for, but they're trying to nickel and dime me. I don't have a printer at home because it's 2023, but I declined and printed them at work. Returned with the boxes, printed labels, and a smile to greet the staff. No one else was in the store, but I was immediately told "we don't take open boxes" and was coldly asked to go tape my boxes. After a look of incredulity, and repeating back the orders I was just given, I was offered a strip of tape for $1.50 each. My jaw hit the floor and I repeated the insane price knowing Safeway nextdoor offers whole rolls of tape for less. In all fairness, the staff taped the boxes as a "one-time favor" in the end. What a racket."

"There are people that not cut for customer service. If you are one of them, make sure you work somewhere you don't interact customers. No greeting, no thank you and acting like she was doing me a great favor. Yesterday and this morning the same..."