Umpqua Bank 801 4th Street, Santa Rosa, CA 95404

"I went in about 3 weeks ago treated rudely by one guy who’s was with another customer..waited around….ignored..left..im from portland, and have an acoount up there but wish to have one down here, as I go back and forth. I wont give up on you guys though..am on the phone trying to get an appt."

"Staff knows my name. My business checking account has great consideration in service, that make it easier for my Coaching Co. to keep afloat in turbulent times within and without. I get sound advice , when I want trusted financial, on-the-spot backing in unexpected performance on the go."

"Called this bank because of business reasons. Employees are not knowledgeable- they paused for a good while after I asked my questions because they had no idea what I was asking (they could have asked me to explain further rather than holding this long awkward pause). I was transferred multiple times; each time I have to repeat the whole story but not surprisingly other employees also didn't understand what I was looking for. Only after couple transfers, someone finally understood what I was looking for. Even that, she was slightly aggressive and wasn't willing to help further. If I were in the states, I would rather not have a bank accounts than having to deal with employees who have no idea what they're doing."

"Why does a bank require employees to answer the phone with the following “Thank you for calling Umpqua Bank, the greatest bank in the world”? This is an absurd assertion. I was originally a Circle Bank customer which was bought by another bank which was acquired by Umpqua. The employees are friendly but the services are below average. I have had numerous issues over the years with online banking when upgrades have been made. I travel internationally on a regular basis and have consistently had my debit card declined due to the bank vendors antiquated fraud system. Even when I notify the bank which countries I will be visiting. I’m planning to switch banks."