CVS Pharmacy,

201 Junction Rd, Madison, WI 53717, United States

"Excellent care here! I have spoken with many techs and pharmacists here and while I do not know everyone’s name(sorry) since Jan 2023 I am especially really impressed. I am a frequent flyer here unfortunately so it means so much they have things ready for me and if not, they explain so kindly and quickly help. Will continue to comeback. (Note: the gate for the cvs pharmacy was broken for months and I felt so bad for the team here. I imagine why some quit.)"

"After visiting this pharmacy for almost a year, I will now be avoiding it until improvements are made. Pharmacy staff have been great: competent, personable, hardworking. However, my sense is that they are working in a relentless, profit-over-all-other-considerations corporate setting that makes their work increasingly difficult. Often, only a single person is working; the pharmacy may, or may not be, actually open during its advertised business hours. On my last visit, a medication delivery person was waiting outside, and mentioned that this frustration (no one there to accept the meds) is not uncommon. Worth noting: this CVS is completely independent from its host, Target."

"Ever since Charlie left and their top pharmacy technician left things have gone from bad to worse. Can’t get through on the phone and never enough help at the store. Latest is giving out prescriptions that expire after 5 months when it’s supposed to be a year. When asked I was told it’s my responsibility to check dates before accepting prescriptions even though they knowingly printed their own sticker on box that was incorrect. Manager said to bad so sad. Seems unethical. Got no where requesting new replacement. Waiting for CVS Corporate to respond."

"Meds are never ready, I’ve been to the store three times today to get an antibiotic, absolutely ridiculous. One person filling meds, assisting customers and answering the phones. Transferring to a new pharmacy. Pharmacy went downhill when Charlie left."

"This has been my pharmacy for years, they've always been so helpful, caring, and accurate. Beware, the staff has changed, Charlie is no longer there and the pharmacy has made 3 mistakes in my meds since his leaving. Unfortunately, I will be finding a new pharmacy."